Employment Services Technician 1

Labor & Workforce Development; Wasilla (AK); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

The Department of Labor and Workforce Development, Division of Employment and Training Services, invites applications for an Employment Services Technician 1 in Wasilla.

You will help job seekers and employers overcome barriers, research labor market information, and refer to training and community resources, in coordination with the Department of Corrections to support inmates and reentrants. This role emphasizes customer service and independent work using various databases.

Qualifikationen

• Experience providing employment services or related support.
• Ability to coordinate with partner programs and community resources.
• Strong communication and problem-solving skills.
• Comfort working with diverse populations including inmates and reentrants.

Aufgaben

• Assist job seekers and employers with overcoming employment obstacles.
• Research labor market information and refer to opportunities and resources.
• Coordinate with the Department of Corrections to support reentrants into work.
• Utilize databases and software to manage client information and referrals.

Kenntnisse

Customer service

Flexibility

Interpersonal skills

Oral communication

Teamwork

Jobbeschreibung

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Technician 1 located in Wasilla!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:

The Employment Services Technician 1 assists a widely diverse customer base, including job seekers and employers, with identifying and resolving potential obstacles to employment; developing and obtaining career goals through career planning; researching labor market information; and making referrals to employment opportunities, partner programs, and community resources. This position also works closely with the Department of Corrections to provide in-reach and outreach services to inmates and reentrants, supporting reduced recidivism, addressing barriers, and helping individuals successfully enter the workforce. The Employment Services Technician uses critical thinking, presentation and public speaking skills, problem-solving, conflict resolution, coaching techniques, and independent work strategies while utilizing a variety of computer databases and software.

Our Mission, Values, and Culture:

The incumbent plays a vital part of the division’s mission in strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high-demand, high-growth occupational industries. At the Mat-Su Job Center, we have an abundance of team spirit, strong values, and a commitment to the work we do; we are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism within the Anchorage/Mat-Su economic region.

Benefits of Joining Our Team:

At the Mat-Su Job Center, we are committed to our values and understand that in sharing our expertise we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. The work schedule consists of 7.5 hour days, with a 37.5 hour workweek. The State of Alaska offers generous paid leave accrual, health benefits and a comprehensive retirement plan. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday off.

The Working Environment You Can Expect:

This uniquely rewarding position is located in the beautiful Mat-Su Valley. This public-facing, customer service-driven position is full of variety with ever-changing priorities and assignments, and involves extensive in-person contact to explain and elicit information regarding procedures, services, and/or requirements relating to employment services provided by Resource Room staff at the Mat-Su Job Center.

Visit your local Job Center or our website,

jobs.alaska.gov,

to learn more.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service

: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Flexibility

: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Oral Communication

: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Teamwork

: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.

If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education com