Administrative Assistant 1

Revenue; Anchorage (AK); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

In-depth training and advancement

Job summary

Alaska Department of Revenue, Division of Child Support Services, is seeking Administrative Assistant 1 positions in Anchorage. The role involves frontline customer service to help Alaskans access and navigate child support cases, including promoting Client Portal use. Training is provided, and in-person work is required.

The team collaborates to locate addresses, employment, and assets for case handling. Minimum qualifications include six months of advanced clerical experience or equivalent

Qualifications

• Six months of advanced clerical experience in state or equivalent role.
• Six months of post-secondary education or vocational training or clerical experience equivalence.

Responsibilities

• Assist Alaskans with accessing and navigating Child Support cases and promote Client Portal setup and support services.
• Provide information or assistance to employers and businesses about child support.
• Process incoming and outgoing mail to ensure timely handling of case documents.
• Research and locate addresses, employment, and assets for child support participants with the team.

Skills

Customer service

Attention to detail

Oral and Written Communication

Interpersonal skills

Job description

Job Description

Come Join A Team Where You Can Help Support And Protect The Children of Alaska

The Department of Revenue, Division of Child Support Services, is recruiting for multiple Administrative Assistant 1 positions in Anchorage!

Please Note:

This position is open to Alaska Residents only.

What You Will Be Doing:

You will serve as frontline staff assisting Alaskans with accessing and navigating their Child Support cases, by promoting set up and support services for the Client Portal.

You will also provide support to employers and businesses seeking information or assistance related to child support responsibilities.

In this role, you will process incoming and outgoing mail to ensure timely handling of case-related documents.

You will work closely with your team to research and locate addresses, employment, and assets for child support participants.

This position plays a key part in ensuring Alaskans receive responsive, accurate, and helpful customer service.

Mission and Values/Culture:

The agency is committed to ensuring child support is collected and disbursed to child support orders. As a federally funded agency and due to the federal tax information, we receive, we must comply with many federal laws, regulations and reporting requirements. In your role you will have direct influence on agency’s ability to effectively and efficiently attain federal and department goals and objectives.

Benefits of Joining Our Team:

In your role you will have a direct influence on the agency's ability to effectively and efficiently attain federal and department goals and objectives. Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression. This position requires in-person training, and office presence is required.

The Working Environment You Can Expect:

Located in the Atwood building in downtown Anchorage, we are a large division with 188 employees.

Who We Are Looking For:

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral and Written Communication:

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Attention to Detail:

Is thorough when performing work and conscientious about attending to detail.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for the position please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

Examples of advanced clerical experience include:

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Additional Required Information

PLEASE READ THE FOLLOWING CAREFULLY

DISCLOSURE OF PRIOR STATE EMPLOYMENT

All employment with the State of Alaska

, including but not limited to full-time, part-time, seasonal, temporary, on-call, etc. positions must be disclosed in your application.

Failure to provide this information may result in the disqualification of your application.

REQUIRED OF ALL APPLICANTS

At the time of the interview, please ensure that you provide the following materials:

List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.

Last two (2) performance evaluations. If unavailable, supervisory letters of recommendation can be substituted.

Typing certification is required, demonstrating the ability to type at least 35 gross words per minute with 95% accuracy or higher. Online typing tests may be used, and results can be submitted to meet this requirement, or you can complete a typing test at any Alaska Job Center location. Location information is available at the following web page: www.jobs.state.ak.us/offices/index.html

BACKGROUND CHECK

The ability to pass all required state and federal background checks, including any criminal history or security clearance screenings mandated by law, regulation, or departmental policy.

BARGAINING UNIT

If you are a

current state employee

, please mark the union you are a member of at the time of application.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and

must be attached to your application upon submission.

Unofficial transcripts are acceptable, provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incom