Social Services Associate

Family & Community Services; Palmer (AK); On-site; USD 43,000 - 52,000; Full time

Job summary

The Division of Juvenile Justice in Alaska is hiring a Social Services Associate to join the team at the Mat-Su Youth Facility in Palmer. This full-time role provides clerical and support services to Juvenile Probation Officers and handles intake and field supervision duties as assigned.

You will create and maintain case files and OMIS records, manage office supplies, assist with timesheets and travel bookings, and work as part of a collaborative, trauma-informed environment focused on

Qualifications

• One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.
• Some positions require a valid Alaska driver’s license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.
• At interview, submit transcripts, professional references, and prior evaluations as requested.

Responsibilities

• Assist Juvenile Probation Officers by providing clerical/support services and limited intake and field supervision duties.
• Establish and maintain case files and OMIS files to meet compliance guidelines.
• Maintain office supplies, assist with timesheets, travel booking, and other duties as assigned.

Skills

Integrity/Honesty

Interpersonal Skills

Stress Tolerance

Flexibility

Job description

Job Description

This position is open to current Department of Family and Community Services employees only.

Please check the definition below to determine if you qualify.

The Division of Juvenile Justice is recruiting to fill a Social Services Associate position located in Palmer at the Mat-Su Youth Facility.

What you will be doing

Assisting Juvenile Probation Officers by providing a full range of clerical/support services and limited intake and field supervision duties. Establish and maintain case files and Juvenile Offender Management Information System files to meet compliance guidelines. Maintain office supplies and equipment, assist with timesheets, travel booking, and other duties as assigned.

Our organization, mission, and culture

Through Restorative Justice, we hold juvenile offenders accountable for their behavior; promote the safety and restoration of victims and communities; and assist offenders and their families in developing the skills to prevent crime. Our core values include:

• Prioritizing Safety of our youth, staff, families, and communities
• Responsiveness providing timely response to youth, families, victims, staff, and justice partners
• Professional Relationships recognizing that successful treatment services provided to our clients, coworkers, victims, and others rely on positive, respectful, collaborative relationships and a spirit of inclusiveness
• Dedication doing the right things for the right reasons and modeling relentless integrity and leadership
• Respect for the inherent value of each person's unique strengths and individual differences

The benefits of joining our team

Our team is committed to making a meaningful difference in youths’ lives using cutting-edge, evidence-based, and trauma informed practices. Our staff work closely with the courts to hold youth accountable, victims of juvenile offenses to repair the harm caused, and with youths’ families and the broader community to monitor youth and create an environment where youth can thrive. We take pride in working closely with the local entities including law enforcement, the court, attorneys, the school district, and many residential- and community-based treatment providers. We believe in enhancing the strengths of our staff by promoting training and professional development. Take advantage of a unique opportunity to learn and grow professionally while serving Alaska’s youth and families and making our communities better.

The working environment you can expect

This position is co-located with the Mat-Su Youth Facility, a 24-hour juvenile detention facility, located at 581 Outer Springer Loop in Palmer. The Mat-Su Juvenile Probation Office is comprised of six probation officers, two social services associates, two supervisors and the South-Central Chief. In addition to the office covering the Mat-Su area, it also covers the surrounding smaller communities of Kodiak, Valdez, Cordova, Glennallen and the Aleutian Chain. This is a full-time position, Monday through Friday, with a 7.5-hour workday with an alternative work week available. Social Services Associates may have the opportunity to travel periodically to assist in the duties of the office.

Who we are looking for

In addition to the Minimum Qualifications below, we are looking for a candidate with the following competencies:

• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences
• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations)
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty

To view the general description and example of duties for a Social Services Associate, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/

Minimum Qualifications

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.

Special Note:

Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.

Additional Required Information

At time of interview applicant must submit

Copy of transcripts if using to meet MQs (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts).

Three (3) names & phone numbers of professional references.

Two (2) performance evaluations from previous employers, if available.

At the time of appointment, selected candidate must submit:

Copy of current Alaska driver’s license

Please read the below information carefully. This applies to your application submission.

BACKGROUND CHECK

The successful candidate must pass a comprehensive background investigation, which includes a state and FBI fingerprint-based background check.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview, or if/when requested prior to scheduling an interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed