Employment Services Technician 1

State of Alaska; Wasilla (AK); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health benefits

Alternate Work Week Schedule

Zusammenfassung

State of Alaska is seeking an Employment Services Technician 1 in Wasilla to assist job seekers and employers with planning, referrals, and accessing resources. The role engages with inmates and reentrants to support workforce reentry and reduce recidivism, leveraging public programs and community services.

The position emphasizes strong communication, problem-solving, and independent work across multiple databases, with opportunities for professional development within the division.

Qualifikationen

• One year of experience providing employment services or related public-facing support.
• Ability to research labor market information and refer to opportunities.
• Experience coordinating with partner programs and community resources.
• Ability to coach, present, and speak effectively to diverse audiences.

Aufgaben

• Assist a diverse customer base (job seekers and employers) with employment planning and problem resolution.
• Research labor market information and identify career goals and referrals.
• Coordinate with Department of Corrections for in-reach/re-entry services to reduce barriers to employment.
• Use computer databases and software to track and refer employment opportunities.

Kenntnisse

Customer service

Flexibility

Interpersonal skills

Oral communication

Teamwork

Jobbeschreibung

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1 located in Wasilla! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:

The Employment Services Technician 1 assists a widely diverse customer base, including job seekers and employers, with identifying and resolving potential obstacles to employment; developing and obtaining career goals through career planning; researching labor market information; and making referrals to employment opportunities, partner programs, and community resources. This position also works closely with the Department of Corrections to provide in-reach and outreach services to inmates and reentrants, supporting reduced recidivism, addressing barriers, and helping individuals successfully enter the workforce. The Employment Services Technician uses critical thinking, presentation and public speaking skills, problem-solving, conflict resolution, coaching techniques, and independent work strategies while utilizing a variety of computer databases and software.

Our Mission, Values, and Culture:

The incumbent plays a vital part of the division’s mission in strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high-demand, high-growth occupational industries. At the Mat-Su Job Center, we have an abundance of team spirit, strong values, and a commitment to the work we do; we are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism within the Anchorage/Mat-Su economic region.

Benefits of Joining Our Team:

The work schedule consists of 7.5 hour days, with a 37.5 hour workweek. The State of Alaska offers generous paid leave accrual, health benefits and a comprehensive retirement plan. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday off.

The Working Environment You Can Expect:

This uniquely rewarding position is located in the beautiful Mat-Su Valley. This public-facing, customer service-driven position is full of variety with ever-changing priorities and assignments, and involves extensive in-person contact to explain and elicit information regarding procedures, services, and/or requirements relating to employment services provided by Resource Room staff at the Mat-Su Job Center.

Visit your local Job Center or our website, jobs.alaska.gov, to learn more.

Who We Are Looking For:

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.


• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.


• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.


• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.


• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.