Social Services Associate (Licensing Support) - Wasilla (On-call/non-perm)

Family & Community Services; Wasilla (AK); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

Family & Community Services in Wasilla, Alaska is seeking an on-call non-permanent Social Services Associate. The selected candidate will provide administrative support to the Resource Family and Licensing Specialist team, including filing, fingerprinting, data entry, and community outreach.

Duties include handling calls, promoting customer service, and supporting recruitment and retention of Resource Families.

Qualifications

• Interpersonal skills and empathy to support diverse individuals.
• Customer service orientation and communication.
• Adaptability to changing priorities and workloads.
• Computer skills for data entry and record keeping.
• Teamwork and collaboration with licensing staff.

Responsabilités

• Provide administrative support for the Resource Family and Licensing Specialist team.
• Complete filing management duties and fingerprinting.
• Data entry and fielding calls from community members.
• Deliver high-quality customer service in person and by phone.
• Assist with recruitment and retention of Resource Families.

Formation

One year of related education/experience

Description du poste

Job Description

This position is open to Alaska Residents only.

Please check our

residency definition

to determine if you qualify

.

The Department of Family and Community Services,

Office of Children's Services (OCS)

is

recruiting for

on-call non-permanent

Social Services Associate

located in

Wasilla, Alaska.

What you will be doing

As an on-call non-permanent Social Services Associate, you will provide administrative support for the Resource Family and Licensing Specialist team in a professional and friendly environment. You will be completing filing management duties, fingerprinting, data entry, calls to community members, customer service both in person and telephonically and recruitment and retention of Resource Families.

Our organization, mission and culture

The

Office of Children's Services

strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our

Core Values

.

Benefits of joining our team

The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

Working environment you can expect

This on-call non-permanent Social Services Associate position is in the Wasilla Field office. The position will be scheduled no more than 30 hours per week and does not have union representative, medical, holiday or leave benefits. Our teams are based around having a strong work ethic and high ethical standards, believing in treating all people with dignity and respect, as well as being self-motivated, organized and honest. We are all about getting the job done while still contributing to a positive, upbeat work environment. For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles.

For information on the Wasilla community (including schools, hospitals, housing) please review the

Alaska Community Profiles

.

We are seeking a candidate with the following competencies:

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Customer

: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

Adaptability

: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Computer Skills

: Uses computers, software applications, databases, and automated systems to accomplish work.

Teamwork

: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Special Note

This position requires a valid Alaska driver's license.

Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.

All OCS employment offers are conditional upon successful completion of a background investigation, including fingerprinting and criminal history checks.

For positions within this job class, a child protective history check will be conducted in accordance with AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.

The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Social Services Associate,please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.

Special Note:

Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.

Additional Required Information

At time of interview applicant is requested to submit

:

A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.

A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.

Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

NOTE:

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full values entitled to subject areas applicable ...

It is your responsibility to provide such evidence when applying.

Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if