Employment Services Rep I

Commonwealth of Massachusetts; Salem (AL); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

Commonwealth of Massachusetts is seeking an Employment Services Rep I in Salem, MA to serve as the primary contact for businesses in the local Workforce Delivery Area. This role markets MassHire North Shore Career Center and MassBizWorks, conducts market research, and supports employers with recruitment and labor market information.

The position involves developing promotional programs, coordinating job fairs, and maintaining employer relationships to connect Career Center clients with

Qualifications

• At least three years of full-time or equivalent part-time professional or paraprofessional experience in business, marketing, recruitment, employment or educational counseling or a related field.
• Substitution: An Associate's degree or higher may substitute for one year of required experience.
• Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Responsibilities

• Market Career Center services and programs to area employers and other interested parties by visiting businesses and explains services.
• Plan and conduct job fairs, recruitments, and Employer Informational Sessions for employers and job seekers.
• Develop and maintain relationships with local area employers and gather job orders.

Education

Associate's degree or higher

Job description

Employment Services Rep I

26000649

Description

The Business Services Representative (BSR) is the primary point of contact and the local subject matter expert for businesses within their assigned Workforce Delivery Area (WDA). The BSR will market and promote the services of the MassHire North Shore Career Center and MassBizWorks to employers and other interested parties in the Workforce Development Area. Develop and implement promotional programs. Conduct business assessments to identify workforce development needs. Gather and disseminate labor market information related to their assigned business(s). Provide technical assistance concerning recruitment of Career Center clients; establish and maintain working relationships with employers; plan and organize job fairs, recruitment and Employer Informational Sessions; establish and maintain a data bank of information on local employers; assist Career Center staff by soliciting employment opportunities for specific clients and perform related duties as required. The BSR will cultivate lasting and strong relationships with Employers within the MassHire North Shore service area.

DETAILED DUTIES AND RESPONSIBILITIES:

• 1. Consistently strive to represent the values of MassHire North Shore Career Center and EOLWD:

  • Collaboration – Power of partnership and streamlined integration of services to achieve effective and timely results for our Career Center customers.

  • Respect – Commit to understanding and valuing the diverse, unique requirements and professional goals of the businesses and people we serve.

  • Reliability - Create trust and reliability by consistently delivering high quality professional services at each location and at every interaction.

  • Ingenuity – Leverage flexibility, expertise and knowledge to successfully meet our mission, regardless of new challenges and circumstances that may arise.

• 2. Markets and promote Career Center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe Career Center programs and services. Determine business needs, connect business customers with needed state resources, and solicits employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards regarding content to adequately serve the Career Center's job seeking customers.

• 3. Market Business Services and MassBizWorks to Employers (i.e., grant applications, tax incentives and other state and federal services and incentives to assist Employers in meeting their needs).

• 4. Work with local businesses to develop Apprenticeship and On the Job training opportunities to assist them with their workforce needs.

• 5. Create, develop, and facilitate presentations to employers, community organizations. and job seekers to promote career center services and coordinate and facilitate focus groups.

• 6. Utilize online tools (i.e.: Burning Glass/Labor Insight, O*Net, MassCIS etc…) to research local labor market information and trends to understand the needs of businesses with the service delivery area and present those findings to employers and career center staff.

• 7. Work with other career center staff to promote the services of the Career Center using various platforms (i.e. flyers, social media, etc.) to inform the public and employers of available agency services and programs.

• 8. Provides technical assistance and acts as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, on-site or virtual recruitment opportunities.

• 9. Ensures that the Career Center staff is aware of employer needs and job order specifications to facilitate the prompt and effective servicing of job orders. Work collaboratively with employment counselors and recruiter colleagues.

• 10. Plans, organizes, and conducts job fairs, recruitments, and Employer Informational Sessions for both employers and job seekers.

• 11. Establishes and maintains information on local area employers within their assigned WDA through on-site visits to advocate for the placement of Career Center customers, records and updates information in the MOSES database.

• 12. Establishes and maintains effective working relationships with peers, supervisors, and Career Center partners.

• 13. Actively participates in Career Center teams to improve quality of services to employers and job seekers. Contribute suggestions and ideas that create and promote a positive work culture.

• 14. Performs other duties necessary to support customer service and ensure the smooth daily operation of the Center.

• 15. Participates in staff development and cross training opportunities.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have (A) at least three (3) years of full time or equivalent part-time professional or paraprofessional experience in business, marketing, recruitment, employment or educational counseling or a related field, or (B) any equivalent combination of the required experience and the substitutions below.

Substitution:

I. An Associate's degree or higher in a related field may substitute for one (1) year of the required experience.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Salem - 70 Washington Street

Job

Community and Social Services

Agency

Department of Workforce Development

Schedule

Full-time

Shift

Day

Job Posting

Sep 9, 2026, 2:52:22 PM

Number of Openings

2

Salary (Pay Basis)

60,204.04 - 84,302.66 Yearly

If you have Diversity, Affinity or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Karen Haynes-Clifton - 6176265138Diversity Officer / ADA Coordinator Phone Number

Bargaining Unit

01-NAGE - Clerical/Administrative