Employment Security Rep I – Reemployment Assistance

Florida; Tallahassee (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

FloridaCommerce is seeking an Employment Security Representative I to join the Reemployment Assistance program across Tallahassee, Orlando, and Fort Lauderdale. The role starts with a 12-week training period at $19.00 per hour, after which compensation increases and assignments to Customer Contact Center or Adjudication units are made based on agency needs.

The position supports unemployment insurance services, including claim navigation, policy inquiries, and eligibility determinations, with a

Qualifications

• Training pathway with 12 weeks at $19.00 per hour.
• Dual-path development leading to two specialized units.

Responsibilities

• Provide high-quality customer service via calls, emails, and online inquiries from claimants and employers.
• Assist users with account creation, navigation, and troubleshooting.
• Identify claimant needs and route complex issues to senior staff.

Job description

FloridaCommerce is seeking an Employment Security Representative I to join the Reemployment Assistance program across Tallahassee, Orlando, and Fort Lauderdale. The role starts with a 12-week training period at $19.00 per hour, after which compensation increases and assignments to Customer Contact Center or Adjudication units are made based on agency needs.

The position supports unemployment insurance services, including claim navigation, policy inquiries, and eligibility determinations, with a