Employment Programs Interviewer 1

State-of-West-Virgini; West Virginia; On-site; USD 33,000 - 56,000; Full time

Job summary

WorkForce WV in Fairmont’s Field Operations unit interviews employers, job seekers and claimants to obtain benefits or placement information. Data is entered accurately, benefits explained, job orders processed, and appeals handled.

Calls from customers and employers are managed on the agency line, with referrals to partner agencies as appropriate. Training requires a high school diploma or equivalent; two years of full-time (or equivalent) experience, with substitutions allowed by college hours

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent part-time paid employment.
• Substitution: college or vocational training may replace the required experience on a year-for-year basis.

Responsibilities

• Interview employers, job seekers, and claimants to obtain information related to unemployment benefits or job placement.
• Enter data accurately into the system and explain unemployment benefits to customers.
• Process job orders, follow up with employers, and process appeals.
• Take calls from customers and employers on the agency's phone system and refer to partner agencies as needed.

Education

High school diploma or equivalent

Job description

At WorkForce WV, this position is in the Field Operations unit located in the Fairmont local office. This position interviews employers, job seekers, and claimants to obtain information related to unemployment benefits or job placement. Enters data accurately into the system. Explains unemployment benefits as it pertains to unemployment law to customers. Processes job orders and follows-up with employers. Process appeals. Takes phone calls from customers and employers on the agency's phone system. Learns about partner agencies and completes proper referrals. Follows agency policies and procedures. Performs other related duties as assigned.

Training: High school diploma or the equivalent.

AND

Experience: Two (2) years of full-time or equivalent part-time paid employment.

OR

Substitution: Successful full-time or equivalent part-time study from an accredited college or university may be substituted for the required experience at a rate of thirty (30) semester hours for every one (1) year of required experience on a year-for-year basis. Vocational school training may be substituted for the required experience at a rate of 1080 clock hours for every one (1) year of required experience on a year-for-year basis.

PG: 10 $32,862 - $56,373

Market Rate: $50,288

Probationary period 1 year