Case Coordination Caseworker

International Rescue Committee; Tucson (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Flexible spending accounts

Paid time off

403(b) retirement plan with employer 


Employee Assistance Program (EAP)

Job summary

The International Rescue Committee in Tucson, AZ is hiring a Caseworker to provide trauma-informed services to refugees and ORR-qualified immigrants, supporting their positive integration and self-sufficiency goals.

You will work with clients, colleagues, and partners to develop tailored service plans, coordinate referrals, and monitor progress while maintaining accurate case notes and ensuring culturally appropriate services. A valid driver's license and reliable transportation are required.

Qualifications

• Undergraduate degree in Social Work or related field strongly preferred; comparable related work experience may be substituted.
• 2+ years of case management experience in a social services environment.

Responsibilities

• Conduct intake services with clients to assess needs.
• Develop self-sufficiency plans and timelines in partnership with each client.
• Provide individualized support through direct services, referrals, and advocacy.
• Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
• Assess client needs, create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs).
• Input client information in database(s) and assist with tracking and reporting as needed.
• Follow IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

Skills

MS Office proficiency

Organizational skills

Public speaking / presentation

Cross-cultural communication

Valid driver’s license

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

Job Overview

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support a positive integration experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

• Responsibilities include, but are not limited to:
• Conduct intake services with clients to assess needs.
• Develop self-sufficiency plans and timelines in partnership with each client.
• Provide individualized support through direct services, referrals, and advocacy.
• Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
• Assess client needs, creates Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.
• Follow up with any referrals made to other programs.
• Detail each client interaction in accordance with program requirements.
• Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
• Provide comprehensive case management services, including assisting with benefits applications as appropriate.
• Guide/assist participants to establish contact and receive support services in the community based on their service plan.
• Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Ensure all family data is entered into data management system in a timely manner.
• Assist with the preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.

Key Working Relationships

Position Reports to: Family Stabilization Supervisor. Indirect Reporting: Senior Program Manager.

Job Requirements

Education: Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience: 2+ years of case management experience in a social services environment. Experience working with vulnerable or under served populations preferred.

Demonstrated Skills and Competencies

• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented.
• Public Speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as a part of a team.

Language Skills

• Proficiency in written and spoken English.
• Bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses: Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment: A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation: (Pay Rate: $20.97/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• medical insurance starting at $163/month
• dental starting at $6.50/month
• vision starting at $5/month
• flexible spending accounts (healthcare, dependent care, and commuter)
• a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• disability and life insurance
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild.

We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve.

The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equity. These values unite IRC staff around the world and keep our programs firmly directed towards the well‑being of our clients while meeting the expectations of our donors as responsible stewards of their resources.