Employer Data & Relations Specialist

Clemson University; South Carolina; On-site; USD 38,000 - 40,000; Full time

Job summary

Clemson University is seeking a Specialist to maintain data related to employers, insurers, courts, and other parties within the automated system. The role serves as a customer service liaison with system users and the employer community to ensure data is updated, recorded, and verified effectively.

Under direct supervision, duties include data management, technical support, and customer service, with emphasis on timely record updates, problem resolution, and guidance to employers about income

Qualifications

• A high school diploma and relevant experience.
• An Associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Responsibilities

• Data Management: Research and outreach to employers and other parties; document contact and benefit information; update and verify records.
• Technical Support: Respond to system user inquiries via ticket system, emails, calls; resolve data issues; update other party information within two business days.
• Customer Service: Liaise with employers to ensure compliance with the income withholding process; update system with employment status changes; provide guidance to employers on withholdings.
• Analyze & Report: Troubleshoot problems by analyzing faults; track and communicate unresolved issues; assist with management reports using the ticket system.
• General Clerical: Perform related office duties and back-up the New Hire Unit.

Education

Associate's or Bachelor's degree in related field

Job description

Clemson University is seeking a Specialist to maintain data related to employers, insurers, courts, and other parties within the automated system. The role serves as a customer service liaison with system users and the employer community to ensure data is updated, recorded, and verified effectively.

Under direct supervision, duties include data management, technical support, and customer service, with emphasis on timely record updates, problem resolution, and guidance to employers about income