Employer Data & Customer Support Specialist

Clemson University; Columbia (SC); On-site; USD 38,000 - 40,000; Full time

Job summary

Clemson University in Columbia, SC seeks an Employer Service Specialist to maintain data for employers and related parties in the automated system. You will serve as a customer service liaison, ensuring records are accurate and updated, while supporting users and the employer community.

The role involves data management, technical support, and clerical duties with regular updates to records and processes. Salary ranges between $38,000 and $40,000, with full-time, time-limited status and onsite

Qualifications

• Minimum requirements: a high school diploma; an Associate’s or Bachelor’s degree in a related field may substitute for required experience.
• Experience handling data in systems and maintaining accuracy; attention to detail essential.
• Ability to respond to system user inquiries and issues via tickets, email, and calls.
• Strong written and verbal communication for liaising with employers and users.

Responsibilities

• Maintain employer, insurer, court, and other party data in the automated system.
• Respond to user inquiries via tickets, email, calls, and desk visits within established timelines.
• Support employers with income withholding guidance and updates in employment status.
• Analyze and document data issues, escalate when needed, and assist with reports.
• Provide general clerical support and back-up to related units as required.

Skills

Data management

Customer service

Technical support

Analytical thinking

Documentation

Education

High school diploma

Associate's or Bachelor's degree in related field

Job description

Clemson University in Columbia, SC seeks an Employer Service Specialist to maintain data for employers and related parties in the automated system. You will serve as a customer service liaison, ensuring records are accurate and updated, while supporting users and the employer community.

The role involves data management, technical support, and clerical duties with regular updates to records and processes. Salary ranges between $38,000 and $40,000, with full-time, time-limited status and onsite