Employer Service Specialist- Columbia. SC

Clemson University; Columbia (SC); Vor Ort; USD 38.000 - 40.000; Vollzeit

Zusammenfassung

Clemson University in Columbia, SC seeks an Employer Service Specialist to maintain data for employers and related parties in the automated system. You will serve as a customer service liaison, ensuring records are accurate and updated, while supporting users and the employer community.

The role involves data management, technical support, and clerical duties with regular updates to records and processes. Salary ranges between $38,000 and $40,000, with full-time, time-limited status and onsite

Qualifikationen

• Minimum requirements: a high school diploma; an Associate’s or Bachelor’s degree in a related field may substitute for required experience.
• Experience handling data in systems and maintaining accuracy; attention to detail essential.
• Ability to respond to system user inquiries and issues via tickets, email, and calls.
• Strong written and verbal communication for liaising with employers and users.

Aufgaben

• Maintain employer, insurer, court, and other party data in the automated system.
• Respond to user inquiries via tickets, email, calls, and desk visits within established timelines.
• Support employers with income withholding guidance and updates in employment status.
• Analyze and document data issues, escalate when needed, and assist with reports.
• Provide general clerical support and back-up to related units as required.

Kenntnisse

Data management

Customer service

Technical support

Analytical thinking

Documentation

Ausbildung

High school diploma

Associate's or Bachelor's degree in related field

Jobbeschreibung

Employer Service Specialist- Columbia. SC# Clemson Careers## Employer Service Specialist- Columbia. SCApply: PICKENS, SC: Full time: Posted Yesterday: JR-10987**JOB SUMMARY:**Under direct supervision, the Specialist will maintain data related to employers, insurers, courts, offices and other parties within the automated system in a meticulous and timely manner. Serves as customer service liaison with automated system users and the employer community to ensure data is updated, recorded and verified effectively.**JOB DUTIES:**30% - Data Management: Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed and in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provision of Child Support Services.25% - Technical Support: Responds to system user inquiries and issues via the problem ticket system, emails, incoming calls, and desk-side visits. Works with the user to resolve reported data issues. Responds to user requests to update other party information within two business days of request.20% - Customer Service: Serves as a liaison with employers to ensure compliance with the income withholding process. Updates the automated system appropriately with changes in employment status of individuals. Provides guidance to employers on the income withholding process and individual withholdings.15% - Analyze & Report: Troubleshoots problems by analyzing, identifying, and diagnosing faults and symptoms using established procedures and processes. Track, escalate, and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use.10% - General Clerical: Perform other related general office duties in order to enable flexibility during changing work demands. Also serves as back-up to the New Hire Unit.**JOB CODE:**AM61**EMPLOYEE TYPE:**Time-Limited (TLP) Staff**Minimum Requirements:** A high school diploma and relevant experience. An Associate's degree or a bachelor's degree in a related field may be substituted for the required work experience. **Expected Salary**$38,000- $40,000**This position is located in Columbia, SC****RESPONSIBILITIES:**JOB KNOWLEDGEFundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.SUPERVISORY RESPONSIBILITIESNot responsible for supervising employees.BUDGETARY RESPONSIBILITIESNo fiscal responsibility for the department's budget.**PHYSICAL REQUIREMENTS:**Communicate, converse, give direction, express oneself: %Use hands or feet to operate or handle machinery, equipment, etc.: %Sit (stationary position) for prolonged period: %Walk or move about: %Recognize or inspect visually: %Extends hands or arms in any direction: %**WORKING CONDITIONS:**None: %**WORK SCHEDULE:**Standard Hours:37.5**COMPENSATION INFORMATION:**Expected Salary Range$38,000 - $40,000Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.**ESSENTIAL PERSONNEL LEVEL:**Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.**JOB LOCATION:**Pickens, SC**APPLICATION DEADLINE:**Open until filled.**MILITARY AND VETERAN:****Military Equivalency**: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties. **Veteran Preference:** South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [e-mail] with any questions or issues.**CLOSING STATEMENT:**Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.