Employer Data & Customer Support Specialist II

CLEMU Clemson University; Pickens (SC); On-site; USD 38,000 - 39,000; Full time

Job summary

Clemson University in Pickens, SC is seeking a detail-oriented Specialist to maintain data related to employers, insurers, courts and other parties within the automated system. Under direct supervision, you will ensure data is updated, recorded and verified in a timely manner.

You will serve as a customer service liaison for system users and the employer community, perform data management, analysis and reporting, and provide technical support to resolve data issues.

Qualifications

• A high school diploma and relevant experience.
• An Associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Responsibilities

• Data Management: Research and outreach to document contact and benefit information.
• Analyze & Report: Troubleshoot problems and communicate unresolved issues via the ticket system.
• Technical Support: Respond to user inquiries and update data within two business days.
• Customer Service: Liaise with employers to ensure compliance with income withholding.
• General Clerical: Perform related office duties and back-up to the New Hire Unit.

Skills

Data management

Customer service

Troubleshooting

Reporting

Analytical thinking

Education

High school diploma

Associate's degree

Bachelor's degree

Job description

Clemson University in Pickens, SC is seeking a detail-oriented Specialist to maintain data related to employers, insurers, courts and other parties within the automated system. Under direct supervision, you will ensure data is updated, recorded and verified in a timely manner.

You will serve as a customer service liaison for system users and the employer community, perform data management, analysis and reporting, and provide technical support to resolve data issues.