Training Coordinator

NW Priority Credit Union; Portland (OR); On-site; USD 48,000 - 64,000; Full time

Job summary

NW Priority Credit Union is seeking a Training Coordinator to support staff development across branches. You will be responsible for scheduling, coordinating, and communicating all training activities while handling training logistics and materials creation to foster growth and performance.

You will design tutorials and manuals, test trainee progress, and work with management to align training with policy changes and regulatory requirements.

Qualifications

• Experience delivering training programs and coordinating schedules.
• Ability to design training materials such as tutorials, manuals and workbooks.
• Strong written and oral communication to convey information clearly.
• Comfort with testing and measuring training effectiveness.

Responsibilities

• Schedule and coordinate training sessions across branches.
• Communicate training needs and align with management and staff.
• Monitor logistics and ensure timely delivery of training events.
• Prepare training materials and aids (tutorials, handbooks, presentations).
• Test and evaluate trainee progress and training effectiveness.

Skills

Training coordination

Onboarding

Communication

Organizational skills

Problem solving

Tools

Microsoft Office

Job description

NW Priority Credit Union is excited to offer the opportunity to join our team as a Training Coordinator. In this position, you will assist in the execution of training and development programs for staff throughout the credit union. This role may be right for you if you are self-motivated and upbeat with a personality that is open to helping others thrive on developing their fullest potential. Teaching others information in an easy-to-understand format; providing them opportunities to expand skills and through knowledge gained to have opportunities for career advancement within our organization. You will be responsible for scheduling, coordinating, communicating, monitoring and handling of logistics for training. Required to design/preparation of materials such as tutorials, manuals and workbooks. Contribute to efficient operations of performing duties accurately and in a timely manner.

Requirements

• Conduct new hire onboarding and training.
• Coordinate training schedule with the hiring and training demands on the credit union.
• Works with management, supervisors and employees to gain knowledge of work situations
• Requiring training and to better understand changes in policies, procedures, regulations, and credit union initiatives.
• Determine instructional methods such as individual training, group instruction or meetings. Develop methods based on the needs of training and staff by creating training aids such as tutorials, handbooks and presentations.
• Assist managers with questions concerning “how to” execute specific tasks.
• Test trainees to measure progress and to evaluate effectiveness of training.
• Stay up to date on the most current policies, procedures, operating systems and regulatory compliance requirements to provide accurate information to staff.
• Work with management to define training needs of the credit union.
• Develop testing to measure the effectiveness of the training and measure employee(s) progress. Determine if objectives of the training sessions are being met.
• Generate monthly training reports for courses taken by staff.
• Assist managers in monitoring and maintaining learning measurement criteria to ensure that training content addresses performance gaps.
• Perform other duties as assigned by management.
• Participate in required meetings and training.
• Responsible for complying with all laws, statutes, rules, and regulations that govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.

Job Experience

Minimum two years training experience in a similar or related role in a financial institution (Credit Union preferred).

Software Skills

Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands

Required to sit for extended periods and occasional walking to provide member services. Required to lift up to 50 lbs. (coin bags). Noise levels are moderate to high in immediate area, and a standard hearing range is necessary to communicate by telephone and in person with staff and members.

Work Conditions

Regular work day with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills

Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.