Employee Support & Resource Navigator

Goodwill Industries of Middle Tennessee; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Plan

Paid vacation

Paid holidays

Sick leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Community Support Specialist to connect employees with internal and external resources, serving as a navigator and advocate for workplace success and well-being.

The role builds relationships with community organizations to expand resources, supports employees through assessments, referrals, and follow-up, and collaborates with HR and Mission Integration to promote inclusion and retention.

Qualifications

• Bachelors degree in a related field preferred.
• 3 yearsxperience connecting individuals to community resources.
• Experience in human services, social services, behavioral health, workforce development, outreach, employee assistance, or related field.
• Experience managing multiple priorities with detailed documentation and follow-up.
• Experience building relationships with community organizations and external partners.

Responsibilities

• Assess employee needs, barriers, and available support resources.
• Connect employees to community resources and services (housing, transportation, healthcare, financial assistance, childcare, counseling, workforce programs).
• Build and maintain relationships with community organizations and service providers.
• Provide resource navigation, advocacy, and follow-up support to access services and address barriers to employment.
• Assist employees in identifying solutions to attendance, performance, retention, or well-being challenges.
• Respond to crisis situations and coordinate with community agencies as needed.
• Conduct on-site visits and meetings to evaluate support needs and opportunities.
• Develop and facilitate training on employee support services and Mission Integration initiatives.
• Maintain accurate records of interactions, referrals, resources, and outcomes.
• Collaborate with managers, HR, Mission Integration, and external partners.

Skills

Resource navigation

Communication

Interpersonal skills

Problem-solving

Organizational skills

Education

Bachelors degree in Social Work or related field

Job description

Goodwill Industries of Middle Tennessee, Inc. seeks a Community Support Specialist to connect employees with internal and external resources, serving as a navigator and advocate for workplace success and well-being.

The role builds relationships with community organizations to expand resources, supports employees through assessments, referrals, and follow-up, and collaborates with HR and Mission Integration to promote inclusion and retention.