Employee Resource Navigator & Support Specialist

Goodwill Industries of Middle Tennessee, Inc.; Campus (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Community Support Specialist to connect employees with internal and external resources and advocate for their workplace success.

The role involves assessment, referral, and follow-up to help employees overcome barriers to employment, while coordinating with community partners and management. The position emphasizes crisis response, resource coordination, and building relationships with social service agencies to support employee

Qualifications

• Experience navigating community resources to assist employees or clients.
• Ability to assess needs, barriers, and coordinate referrals or services.
• Strong interpersonal and written communication, with ability to collaborate across teams.

Responsibilities

• Assess employee needs and barriers to identify available resources.
• Connect employees to housing, transportation, healthcare, financial assistance and other services.
• Coordinate with managers, HR, and community partners to support employee success.
• Maintain accurate records of interactions, referrals, and outcomes.
• Respond to crises by coordinating with appropriate partners when needed.
• Attend work regularly and perform other duties as assigned.

Skills

Resource navigation

Crisis intervention

Relationship building

Communication skills

Education

Bachelor’s Degree in Social Work/Human Services

Tools

Microsoft Office

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Community Support Specialist to connect employees with internal and external resources and advocate for their workplace success.

The role involves assessment, referral, and follow-up to help employees overcome barriers to employment, while coordinating with community partners and management. The position emphasizes crisis response, resource coordination, and building relationships with social service agencies to support employee