Employee Support & Resource Navigator

Goodwill Industries of Middle Tennessee; Nashville (TN); On-site; USD 52,000 - 66,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Community Support Specialist to connect employees with internal and external resources that promote workplace success, stability, and well-being. You will assess needs, coordinate referrals, and advocate for employees facing barriers to employment.

The role emphasizes collaboration with HR, management, and community partners to expand support networks and ensure access to services for diverse employees.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Counseling, Psychology, Sociology, Public Health, Community Development, or related field preferred.
• 3 years’ experience connecting individuals to community resources.
• Experience in human services, social services, behavioral health, workforce development, or related field.

Responsibilities

• Conduct assessments to identify employee needs, barriers, and resources.
• Connect employees to housing, transportation, healthcare, financial assistance, childcare, counseling, and other services.
• Develop and maintain relationships with community organizations and service providers.
• Provide resource navigation, advocacy, and follow-up support to employees.
• Assist employees in identifying solutions to attendance, performance, or well-being barriers.
• Respond to crisis situations and coordinate with partners as needed.
• Maintain records of interactions, referrals, and outcomes.
• Collaborate with HR, managers, and external partners to support employee success.
• Represent Goodwill at community events and partner meetings.

Skills

Interpersonal communication

Resource navigation

Problem solving

Organization

Documentation

Crisis management

Education

Bachelor's degree in related field

Tools

Microsoft Office

Case management systems

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Community Support Specialist to connect employees with internal and external resources that promote workplace success, stability, and well-being. You will assess needs, coordinate referrals, and advocate for employees facing barriers to employment.

The role emphasizes collaboration with HR, management, and community partners to expand support networks and ensure access to services for diverse employees.