Employee Services (Payroll, Time, & Leave) Manager

DEPT OF HEALTH/MENTAL HYGIENE; New York (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

DEPT OF HEALTH/MENTAL HYGIENE in New York City seeks a manager to oversee employee services and records, providing strategic and operational leadership for HR functions. You will guide payroll, timekeeping, leaves, benefits, and employee records while ensuring compliance and service excellence.

The role requires managing audits, staff supervision, and policy development to improve workflows and efficiency. Residency requirements apply per City policy.

Qualifications

• A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
• An associate degree or 60 semester credits and five years of satisfactory, full-time progressively responsible experience as described in
• A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in
• Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in

Responsibilities

• Provide strategic leadership and oversight of HR functions related to timekeeping, payroll, employee leaves, benefits, employee records, and personnel services.
• Manage and monitor leave management programs, including leave balances, timekeeping records, personnel actions, and employee data.
• Ensure accurate, timely, and compliant payroll and timekeeping operations; coordinate with internal and external entities to resolve complex payroll and timekeeping issues.
• Manage audits and reviews of employee records, timekeeping, and leave management, ensuring timely corrective action and regulatory compliance.
• Oversee confidential personnel records, ensuring accuracy, security, and compliance with records retention requirements.
• Supervise and evaluate employee services and records management staff.
• Provide guidance and support to employees, managers, and leadership regarding HR policies, benefits, leave, payroll, timekeeping, and complex employee-related issues.
• Establish and improve policies, procedures, and workflows to streamline processes, improve productivity, and enhance operational efficiency.
• Prepare and analyze metrics and reports related to workforce attendance, leave utilization, employee records, and operational performance, and provide recommendations to leadership.
• Maintain the confidentiality and integrity of sensitive employee information while ensuring appropriate access and timely responses.
• Perform other duties as assigned.

Skills

Strategic leadership

HR policy guidance

Timekeeping & payroll oversight

Records management

Leave management

Education

Baccalaureate degree

Associate degree or 60 semester credits

High school diploma or equivalent

Education/experience equivalence with substitutions

Job description

The core functions of the Human Resources & Labor Relations Unit include recruitment, onboarding/offboarding, employee discipline, labor relations, performance management, payroll, timekeeping, leaves, and professional development. We are seeking a manager to oversee employee services and records area, provide strategic and operational leadership for key HR functions, and ensure effective HR employee services and record management operations. The selected candidate will assist with various tasks included but not limited to:

• Provide strategic leadership and oversight of HR functions related to timekeeping, payroll, employee leaves, benefits, employee records, and personnel services.
• Manage and monitor leave management programs, including leave balances, timekeeping records, personnel actions, and employee data.
• Ensure accurate, timely, and compliant payroll and timekeeping operations; coordinate with internal and external entities to resolve complex payroll and timekeeping issues.
• Manage audits and reviews of employee records, timekeeping, and leave management, ensuring timely corrective action and regulatory compliance.
• Oversee confidential personnel records, ensuring accuracy, security, and compliance with records retention requirements.
• Supervise and evaluate employee services and records management staff.
• Provide guidance and support to employees, managers, and leadership regarding HR policies, benefits, leave, payroll, timekeeping, and complex employee-related issues.
• Establish and improve policies, procedures, and workflows to streamline processes, improve productivity, and enhance operational efficiency.
• Prepare and analyze metrics and reports related to workforce attendance, leave utilization, employee records, and operational performance, and provide recommendations to leadership.
• Maintain the confidentiality and integrity of sensitive employee information while ensuring appropriate access and timely responses.
• Perform other duties as assigned.

ADMINISTRATIVE MANAGER - 10025

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.