Employee Resource Manager

Portland State University; Portland (OR); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Healthcare - 95% premium paid

Retirement and vacation package

Tuition discounts for employees and as

Job summary

Portland State University, Oregon's public research university, is seeking an Employee Resource Manager to oversee the HR Employee Resource Center operations. You will supervise two full-time staff and student employees, ensuring exceptional service and accurate administrative processes.

The role involves onboarding, data entry, employment verifications, personnel file compliance, and international employee documentation, plus managing purchasing, work orders, telecommunications, and access

Qualifications

• Minimum 1–3 years of lead/supervisory experience.
• Experience in HR with onboarding, recruiting, or basic HR functions.
• Ability to supervise a diverse staff and promote an equitable workplace.
• Excellent customer service and communication skills.
• Highly organized, detail-oriented, with strong work ethic.

Responsibilities

• Oversee daily operations of the HR Employee Resource Center and serve as primary point of contact for employee inquiries.
• Supervise two full-time employees and student staff, ensuring high-quality customer service and efficient administrative workflows.
• Support HR processes: onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation.
• Manage departmental operations: purchasing, work orders, telecommunications, and building/badge access.

Skills

Supervisory experience

Customer service

Communication skills

Multitasking

Confidentiality

Diversity & inclusion

Reliability & integrity

Education

Bachelor's degree in HR or related field

Equivalent operational experience

Job description

Equal Opportunity Employer/Veterans/Disabled

Portland State University

Position Details

• Proposed Start Date: 10/01/2026
• Classification Title: Administrative Support
• Rank: N - No Rank
• Working Title: Employee Resource Manager
• Department: 600300 - HRC Human Resource Center
• Position Number: D95141
• Representation: UU - Unclassified Unrepresented
• Renewable: Renewable
• End date, if applicable:
• Position FTE: 1.0
• Tenure Status: N - not applicable

Position Summary

Portland State University is Oregon's most affordable public research university, located in the heart of one of America's most dynamic cities. Our mission to "let knowledge serve the city" reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.

More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The HR Employee Resource Manager oversees the daily operations of the HR Employee Resource Center, serving as the primary point of contact for employee inquiries, front‑desk reception, and foundational HR support services. This role directly supervises two full‑time employees and a team of student employees, ensuring exceptional customer service, efficient workflow, and accurate administrative operations.

In addition to managing front‑line operations, the Manager supports key HR processes—including new hire onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation. Furthermore, this position manages critical departmental operations, including purchasing, work orders, telecommunications, and building/badge access.

This position is not eligible for remote work.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent operational experience
• 1 to 3 years of lead and/or supervisory experience.
• Previous experience in Human Resources with knowledge of onboarding, recruiting, or other basic HR functions
• Demonstrated ability to supervise and direct a diverse staff while promoting an inviting and equitable workplace environment.
• Reliable, with high integrity and strong work ethic
• Excellent oral and interpersonal communication skills
• Understanding of and commitment to excellent customer service
• Highly organized and efficient worker; skilled at multi‑tasking and an eye for process improvement
• Experience working with people from diverse backgrounds and different communications styles
• Ability to maintain strict confidentiality

Preferred Qualifications

• Previous experience working in a large, complex organization
• Experience using an HRIS and/or CRM system

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU's policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long‑term sustainability goals.

Work Days/Hours

Monday-Friday, 8am-5pm

Total Compensation Range & Benefits Statement

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

The starting annual salary for this position will be $49,140-$54,960 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package.

Search Details

• Posting Close Date:
• Projected Close Date for Posting: Open Until Finalists Identified
• Application screening begins: 08/14/2026
• Quick Link: https://jobs.hrc.pdx.edu/postings/50414

Supplemental Questions

1. How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
2. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. Professional References

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