Employee Resource Manager

Portland State University, College of Urban and Public Affairs; Portland (OR); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Premium healthcare coverage

Generous retirement and vacation

Reduced tuition rates for employees

Job summary

Portland State University is seeking an Employee Resource Manager in the HR Employee Resource Center to supervise daily HR operations and deliver high‑quality service. The role supports onboarding, data entry, verifications, and personnel file compliance while coordinating orientation and international paperwork.

Ideal candidates bring a Bachelor's in HR/Business Admin or related field, 1–3 years of supervisory experience, and a strong commitment to confidentiality, customer service, and

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent operational experience
• 1 to 3 years of lead and/or supervisory experience
• Experience in HR onboarding, recruiting, or other basic HR functions
• Ability to supervise diverse staff and promote an equitable workplace
• Strong integrity and work ethic
• Excellent oral and interpersonal communication skills
• Commitment to excellent customer service
• Highly organized with an eye for process improvement
• Experience working with people from diverse backgrounds and different communication styles
• Ability to maintain strict confidentiality

Responsibilities

• Oversees front‑desk reception and foundational HR support services.
• Manages onboarding, data entry, employment verifications, and personnel file compliance.
• Coordinates employee orientation and international employee documentation.
• Administers purchasing, work orders, telecommunications, and building/badge access.

Skills

Leadership

Customer Service

Communication

Confidentiality

Multi-tasking

Process Improvement

Education

Bachelor's degree in HR/Business Admin or related field

Tools

HRIS

CRM systems

Job description

Position Announcement

Position Details

Proposed Start Date 10/01/2026 Classification Title Administrative Support Rank N - No Rank Working Title Employee Resource Manager Department 600300 - HRC Human Resource Center Position Number D95141 Representation UU - Unclassified Unrepresented Renewable Renewable End date, if applicable Position FTE 1.0 Tenure Status N - not applicable

Position Summary

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners. More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The HR Employee Resource Center oversees the daily operations of the HR Employee Resource Center, serving as the primary point of contact for employee inquiries, front‑desk reception, and foundational HR support services. This role directly supervises two full‑time employees and a team of student employees, ensuring exceptional customer service, efficient workflow, and accurate administrative operations. In addition to managing front‑line operations, the Manager supports key HR processes—including new hire onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation. Furthermore, this position manages critical departmental operations, including purchasing, work orders, telecommunications, and building/badge access.

This position is not eligible for remote work.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent operational experience
• 1 to 3 years of lead and/or supervisory experience.
• Previous experience in Human Resources with knowledge of onboarding, recruiting, or other basic HR functions
• Demonstrated ability to supervise and direct a diverse staff while promoting an inviting and equitable workplace environment.
• Reliable, with high integrity and strong work ethic
• Excellent oral and interpersonal communication skills
• Understanding of and commitment to excellent customer service
• Highly organized and efficient worker; skilled at multi‑tasking and an eye for process improvement
• Experience working with people from diverse backgrounds and different communications styles
• Ability to maintain strict confidentiality

Preferred Qualifications

• Previous experience working in a large, complex organization
• Experience using an HRIS and/or CRM system

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long‑term sustainability goals.

Work Days/Hours

Monday‑Friday, 8am-5pm

Total Compensation Range & Benefits Statement

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be $49,140-$54,960 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package.