Employee Relationship Specialist

Populus Group; Troy (MI); Hybrid; USD 266,000 - 282,000; Full time

Benefits offered by this job

Tuition Reimbursement for ContinuingEd

Free Book Program

Internal development lunches

Snack Chats

Annual Training Fund

PTO – 20 days

Job summary

Populus Group is seeking an Employee Relations Specialist to partner with onboarding, payroll, and recruiting teams, ensuring a seamless contractor experience from start to finish. This role focuses on primary contractor contact, payroll follow-up, performance feedback, and exploring post-assignment opportunities.

The position emphasizes a hybrid environment with remote or local office options, development opportunities, and a strong emphasis on customer service excellence.

Qualifications

• Exceptional Customer Service Skills & Experience
• Strong ability to display organizational skills
• Attention to detail and process oriented
• Strong Computer Skills in MS Word & Excel
• Customer Service or Recruiting experience is a big plus

Responsibilities

• The ERS will act as the primary point of contact for our contractor through the duration of their assignment.
• Work with the Payroll Services Specialist on any follow up needed with the contractor to ensure an accurate payroll process.
• Work to advance the contractor’s career through performance feedback and understanding the skills that the contractor has and what they are gaining in this position.
• Work with the NRC to determine potential options for the contractor once the current assignment is completed.

Skills

Customer Service

Organizational Skills

Attention to detail

MS Word

Excel

Recruiting experience

Tools

MS Office

Job description

**Please note we are only considering candidates who currently reside in the state of Illinois or Michigan for this position. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.

The PG Difference

PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to-day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.

We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way!

Job Description

The ERS’s responsibility is to work hand in hand with the Onboarding and Payroll teams to provide an uncommon contractor experience throughout the duration of their employment with Populus Group. They also partner with the National Recruiting Center (NRC) to explore options to keep contractors gainfully employed as their temporary assignments come to an end.

Responsibilities:

• The ERS will act as the primary point of contact for our contractor through the duration of their assignment.
• Work with the Payroll Services Specialist (PSS) on any follow up needed with the contractor to ensure an accurate payroll process.
• Work to advance the contractor’s career through performance feedback and understanding the skills that the contractor has and what they are gaining in this position.
• Work with the NRC to determine potential options for the contractor once the current assignment is completed.

Employee Relations:

• First week service calls to all contractors at the start of their assignment
• Timesheet/expense entry training
• Quarterly service calls to our contractors to provide high touch customer service
• Partner closely with Payroll Team for timecard collection to ensure timely and accurate payroll
• Work with managers for performance feedback that will be shared consistently with the consultant
• Partner with internal HR in regards to issues around benefits, employee relationships, 401k, etc.
• Identify and resolve contractor related issues
• Maintenance of worker authorization documentation and follow up
• Work with the contractor on performance improvement. Determine what skills they are learning on this assignment. Work with the employees to understand what options are there for them after this assignment is completed.
• Participate in internal account reviews and quarterly scorecard meetings
• Onsite service visits to contractors and customers were applicable

Requirements:

• Exceptional Customer Service Skills & Experience
• Strong ability to display organizational skills
• Attention to detail and process oriented
• Strong Computer Skills in MS Word & Excel
• Customer Service or Recruiting experience is a big plus

We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below:

• Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need
• Employee Development Program offering learning opportunities for varying levels of experience
• Tuition Reimbursement for both Undergraduate and Graduate Degrees
• Free Book Program (Yup, free books sent right to your door!)
• Internal development lunches and Snack Chats (Yes.. snacks!)
• Annual Training Fund
• Community Service Hours
• 20 Days PTO (Not Including Observed Paid Holidays!)

Projected Budgeted Compensation

Hourly Base Compensation: $19.23- $20.50

Bonus eligibility up to $4,000

*Cost of Labor Adjustment applicable in specific markets

401K with Company Match; Health; Dental; Vision; Long & Short Term Disability; Life Insurance; Paid Holidays; Paid Time Off (PTO); Treat Yourself Fund; Tuition Reimbursement for Continuing Education/Professional Certification

Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options. However, if you have questions about this position, please contact [e-mail].