People Experience & Onboarding Specialist

Pyramid Consulting Group, LLC; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

Pyramid Consulting Group, LLC is seeking a People Experience & Onboarding Specialist to manage the onboarding journey for pass-through employees and ensure a seamless experience for both staff and clients. You will be the main point of contact across onboarding, coordinating with recruitment, payroll, HR, and account teams.

The role emphasizes strong communication, organization, and tech-savviness to handle multiple systems and platforms.

Qualifications

• Bachelor's degree in Human Resources, Business, Communications or related field preferred.
• Strong communication and interpersonal skills required.
• Highly organized with excellent attention to detail and follow-through.
• Tech savvy and comfortable learning new technology quickly across multiple systems.

Responsibilities

• Own the client experience throughout onboarding, serving as primary point of contact and providing proactive status updates.
• Manage the full onboarding process for pass-through employees from introduction to completion.
• Serve as the primary point of contact for employees, providing clear communication and support.
• Track onboarding progress and follow up on missing documentation.
• Keep clients informed of onboarding status and when employees are cleared to begin work.
• Maintain accurate employee information and onboarding docs across internal systems.
• Coordinate with recruiting, payroll, HR, and account management for a smooth experience.
• Transition employees into the general talent pool when assignments end.

Skills

Strong communication

Highly organized

Tech savvy

Customer-service mindset

Proactive

Education

Bachelor's degree in HR, Business, Communications

Tools

HRIS/HR platforms

Job description

The People Experience & Onboarding Specialist is responsible for managing the onboarding experience for PCG's pass-through employee population, ensuring a seamless process for both employees and clients. This role serves as the primary point of contact throughout onboarding and requires strong communication, organization, follow-through, and comfort working across multiple technology platforms.

Responsibilities

• Own the client experience throughout the employee onboarding process, serving as the primary point of contact for onboarding requests, providing proactive status updates, coordinating next steps, and ensuring clients feel informed and supported at every stage
• Manage the full onboarding process for pass-through employees from initial introduction through completion.
• Serve as the primary point of contact for employees throughout onboarding, providing clear communication, guidance, and support.
• Track onboarding progress and proactively follow up on outstanding documentation or requirements.
• Keep clients informed of onboarding status and confirm when employees are fully cleared and ready to begin work.
• Maintain accurate employee information and onboarding documentation across internal systems.
• Coordinate closely with recruiting, payroll, HR, and account management teams to ensure a smooth employee experience.
• When assignments end, transition employees into the general talent pool and coordinate with recruiters to identify additional employment opportunities.
• Provide a high level of customer service to both employees and clients.
• Identify onboarding issues or delays and escalates them quickly when necessary.

Qualifications

• Bachelor's degree in Human Resources, Business, Communications, or a related field preferred. Recent graduates with a strong interest in building a career in HR are encouraged to apply.
• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail and follow-through.
• Tech savvy and comfortable learning new technology quickly, with the ability to manage work accurately across multiple systems and platforms simultaneously.
• Comfortable working in a fast-paced environment and managing multiple employees at different stages of the onboarding process.
• Customer-service mindset with the ability to communicate professionally with employees and clients.
• Proactive, resourceful, and comfortable taking ownership of responsibilities.

Pay: $25/hr

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting.

PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact [e-mail]

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.

For positions subject to "Fair Chance" laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.