Employee Relations Specialist: Investigations & Guidance

Maximus; Dover (DE); On-site; USD 62,000 - 83,000; Full time

Job summary

Maximus is seeking an Employee Relations Specialist to support the centralized ER team. This role leads moderately complex investigations, drafts reports, and guides managers on performance, terminations, and policy interpretation.

The ideal candidate will have a Bachelor's degree, 3+ years HR experience, strong Excel and case management skills, and the ability to balance risk with Maximus values while delivering timely ER solutions.

Qualifications

• Bachelor's degree with minimum of 3 years HR-related experience.
• Excellent organizational, written and verbal communication skills.
• Knowledge of human capital practices and standards.
• Requires good judgment, organizational, multi-tasking, problem solving and time management skills.
• Strong working knowledge of Excel required and experience with case management systems preferred.
• Demonstrate the skills to evaluate facts, deliver findings and recommendations on sensitive cases through clear communication.
• Exceptional attention to detail when it comes to documentation, process execution, and follow up.
• Enjoys partnering with HR colleagues, Legal, and other stakeholder groups to implement solutions and achieve business results.

Responsibilities

• Lead and manage moderately complex workplace investigations assigned, partnering with internal stakeholders including HRBPs, Legal, HR Compliance, and drafting comprehensive investigative reports.
• Provide guidance and recommendations to people managers on performance management, involuntary terminations, conflict resolution, policy interpretation, escalating more complex matters to the senior ER Partner or ER leadership
• Monitor ER entry point for manager and employee guidance requests via people services portal, escalating complex matters to the Sr. ER Partner queue in the instance of complex resolution.
• Possess working knowledge of federal, state, and local employment laws and regulations, including EEO, ADA, FMLA, and other relevant legislation.
• Recommend appropriate courses of action to resolve conflicts and issues effectively and consistently across the organization, creating and monitoring aftercare plans through completion
• Assist with various projects and programs within the ER division
• Appropriately assess risk, demonstrating consideration of Maximus's values by applying sound ethical judgment, escalating, managing and reporting issues timely and appropriately.

Skills

Organizational skills

Written communication

Verbal communication

Problem solving

Time management

Attention to detail

Stakeholder collaboration

Education

Bachelor's degree

Tools

Excel

Case management systems

Job description

Maximus is seeking an Employee Relations Specialist to support the centralized ER team. This role leads moderately complex investigations, drafts reports, and guides managers on performance, terminations, and policy interpretation.

The ideal candidate will have a Bachelor's degree, 3+ years HR experience, strong Excel and case management skills, and the ability to balance risk with Maximus values while delivering timely ER solutions.