Asst Mgr Hotel

Viejas Casino & Resort; California (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental, Vision benefits

Paid time off

Tuition reimbursement

Gym membership reimbursement

Job summary

Viejas Casino & Resort is seeking a Front Office Supervisor to oversee day-to-day operations of the Front Office staff, ensuring adherence to policies and outstanding guest service. You will coach, counsel, and issue discipline when necessary, monitor wait-times, and adjust service accordingly to maintain efficiency and a superior guest experience.

The role includes supervising valet/bell, check-in/out, and reservation sales, along with training staff on department procedures, safety standards,

Qualifications

• High school diploma or GED required; associate degree in hotel/hospitality preferred.
• 2–4 years related experience and/or training in hospitality or similar.
• Excellent verbal, written and interpersonal communication skills.
• Knowledge of Microsoft Word and Excel; ability to learn PMS.

Responsibilities

• Supervise Front Office staff including valet/bell, room check-ins/check-outs, and reservation sales.
• Schedule and coordinate work assignments, breaks and days off.
• Train staff on performance and department procedures; provide coaching and discipline as needed.
• Ensure safety compliance and adherence to policies and standards.
• Perform clerical duties such as credit card reversals, deposits, AR, and room listings.
• Monitor inventory and maintain required records; prepare reports as required.
• Provide assistance to other job classifications as needed; respond to inquiries promptly.
• Maintain high levels of guest service and effective communication with sales and housekeeping teams.

Skills

Staff supervision

Guest service

Communication

Multitasking

Education

High school diploma or GED

Associate’s degree in hospitality

Tools

Microsoft Word

Excel

Job description

Job Summary

Supervises the day-to-day operation of the Front Office staff, ensuring all staff are following policies and procedures. Provides coaching, counsel, and issues discipline when necessary. Monitors wait-times and adjusts the front office service accordingly.

Job Description

• Supervises and coordinates activities of Front Office staff engaged in providing services for valet/bell, room check-ins/check-outs, and reservation sales. Schedules and coordinates work assignments, breaks, and days off.
• Trains staff on job performance, department and hotel standard practices. Ensures that all staff is trained in all departmental procedures, rules, regulations and standards.
• Provides coaching, monitoring and disciplining of staff.
• Ensure that staff is completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
• Performs clerical duties such as credit card reversals, bank deposits, accounts receivable, and room listings.
• Monitors inventory to ensure staff has the tools to perform their jobs.
• Maintains required records, gathers statistics and prepares report as required.
• Provides assistance to other job classification as needed.
• Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests are accomplished in a timely manner Handles guests’ complaints, and logs each occurrence as appropriate
• Promotes and maintains the highest level of guest service.
• Effectively maintains communications between sales and housekeeping teams.
• Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Provides direct supervision to Guest Service Representatives, Reservation Sales Agents, and Front Service Team Members.
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
• High school diploma or general education degree (GED).
• Associate’s degree in hotel or hospitality industry preferred.
• California Responsible Beverage Service Training required upon hire.
• 2 to 4 years related experience and/or training.
• Supervisory/leadership experience required.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent guest service and hospitality skills.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Knowledge of Microsoft Word and Excel.
• Able to learn Property Management System (PMS).
• Ability to resolve problems efficiently and effectively.
• Ability to work with diverse personalities and environment.
• Ability to multi-task and work in a fast-paced, deadline-oriented environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer.

Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas

40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits vary for PT and FT employment

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount And, much more!