Assistant Manager Spa

Viejas Casino & Resort; California (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off

Tuition reimbursement

Bonus eligibility

Job summary

Viejas Casino & Resort in the San Diego area seeks an Assistant Spa Manager to oversee guest services, budgeting, scheduling, and payroll details while supervising spa supervisors, attendants, receptionists and reservationists.

This role partners with the Spa Manager to train staff, coordinate events, manage inventory, and drive guest satisfaction and sales through marketing initiatives and calendar planning.

Qualifications

• 3–5 years of hospitality experience, preferably in sales.
• Experience with professional spa services and treatments.
• Experience with event planning preferred.
• Creative in marketing and promotion, sales oriented.
• Effective leadership and strong work ethic.
• Excellent customer service skills.
• Flexible to work different shifts, evenings, and holidays.

Responsibilities

• Oversee daily spa operations and staff performance, including training and disciplinary actions.
• Coordinate with spa supervisor, receptionists and support staff to service groups accurately and professionally.
• Assist with hiring, training, and scheduling front desk staff per business needs and budget.
• Coach and counsel staff on policies and procedures.
• Monitor guest satisfaction and report concerns to the Spa Director; implement improvements.
• Provide excellent customer service and manage guest feedback via various channels.
• Create and maintain services in spa computer systems.

Skills

Leadership skills

Sales oriented

Customer service

Event planning

Marketing

Staff coaching

Education

Bachelor’s degree preferred in hospitality/related field

High school diploma or GED

Tools

Spa software systems

Job description

Job Summary

Assistant Spa Manager assists with overseeing the coordination of spa guest requests and is involved in budgeting, forecasting, payroll details and scheduling. Is involved in overseeing product inventory, manages spa supervisor, spa attendants, spa reception and spa reservationists. Reports to Spa Manager.

Job Description

• With the Spa Manager plans, manages, and coordinates the daily operations of the spa including training, performance review, and disciplining of staff.
• Creates a team approach with spa supervisor, receptionists and support staff in order to service all groups with accuracy and professionalism.
• Assists with hiring, training, and scheduling of front desk staff in accordance to business demands and budget.
• Coaches and counsels staff to uphold policies.
• Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director.
• Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and maintains services in spa computer systems.
• Maintains updated member listing (if applicable) and encourages staff to learn about the members.
• Assists Spa Manager with general spa marketing and public relations strategy.
• Assists with the development of a comprehensive sales plan for groups visiting the property.
• Attends pre-cons as needed.
• Assists with coordination of spa events for the purpose of sales generation and community awareness.
• Assists with the creation of a calendar of events (both onsite and offsite) for the spa.
• Ensures that the spa is successfully positioned within the respective marketplace by assisting on the completion a competitive analysis and determining strengths and weaknesses of all significant competitors.
• Responsible for visiting local businesses and resort/historical area to ensure spa collateral is available and current.
• Assists with the booking of outside prospects such as new local group business including corporate, personal, and bridal.
• Prepares any incident or accident reports and forwards them to the Spa Manager.
• Supervises effective daily operations including opening and closing procedures, facility inspections, linens, and general facility maintenance.
• Works with spa leadership as a steward to the facility to ensure areas are clean, safe, and well maintained.
• Ensures appropriate facility supervisory coverage.
• Always ensures the Viejas guest service experience for guests by maintaining the standards.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Provides supervision of all staff during assigned shift.
• High school diploma or General education degree (GED).
• Bachelor’s degree preferred in area of hospitality, exercise science, health education, business or related field.
• 3 to 5 years of experience in hospitality industry, preferably in sales capacity.
• Experience with professional spa services and treatments preferred.
• Experience with event planning preferred.
• Creative in marketing and promotion, sales oriented.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Must be flexible to work different shifts, evenings, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within. On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas. 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years.

About the Resort

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• Benefits vary for PT and FT employment