Employee Relations Specialist

Community Interactions Inc; Swarthmore (Delaware County); On-site; USD 65,000 - 90,000; Full time

Job summary

The Employee Relations Specialist role at Paycom - ATS serves as the primary operational resource for employee relations, performance management, and personnel administration across HR processes. The position partners with managers to ensure consistent policy application, resolve workplace concerns, and support lifecycle employment actions while maintaining confidentiality.

Responsibilities include administering core HR programs, acting as HRIS module administrator, and driving process

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Public Administration, Human Services, Psychology, or related field.
• Three years of progressively responsible HR experience, or leadership/management experience in IDD, behavioral health, healthcare, or human services.
• Strong ability to coach supervisors and managers on performance, accountability, and workplace issues.
• Excellent written, verbal, and interpersonal communication; ability to prepare reports and employment documentation.
• Ability to learn and adapt to new HRIS platforms and technology systems.

Responsibilities

• Administer and improve core HR operational programs, including employee relations, performance management, and personnel actions.
• Serve as functional administrator for HRIS modules and ensure integrity of personnel records and workflows.
• Provide consultation to managers, coordinate employment-related initiatives, and support compliance with employment laws.
• Investigate workplace concerns and advise on appropriate actions while maintaining confidentiality.
• Travel within the Agency's service area to meet with supervisors and employees; maintain valid driver's license.

Skills

Employee relations

Performance management

Confidentiality

Communication skills

Analytical thinking

Training and coaching

HR policy guidance

Organizational skills

Problem solving

Education

Bachelor's degree in HR or related field

Tools

HRIS administration

Payroll/HR systems

Paycom or similar HRIS

Job description

The Employee Relations Specialist serves as the Agency's primary operational resource for employee relations, performance management, personnel administration, and Human Resources operational processes. The position partners closely with supervisors and managers to promote consistent application of Agency policies, resolve workplace concerns, support employee performance, and ensure the accurate administration of employment-related processes throughout the employee lifecycle. The Employee Relations Specialist is responsible for administering and continuously improving core Human Resources operational programs, including employee relations, performance management, personnel actions, Human Resources Information System (HRIS) workflows, employment claims administration, and implementation of employment-related recommendations. The position serves as the functional administrator for assigned HRIS modules and operational processes, ensuring the integrity of personnel records, organizational structure, workflow routing, and employment documentation. Working collaboratively with Human Resources leadership and other members of the Human Resources team, the Employee Relations Specialist provides consultation to managers, coordinates employment-related initiatives, implements Human Resources programs, and supports Agency compliance with employment laws, policies, and organizational standards. While exercising independent judgment in the administration and coordination of assigned responsibilities, the position consults with Human Resources leadership regarding complex, high-risk, or precedent-setting employment matters.Bachelor's degree in Human Resources, Business Administration, Public Administration, Human Services, Psychology, or a related field; or an equivalent combination of education and progressively responsible experience.Three (3) years of progressively responsible Human Resources experience; or three (3) years of progressively responsible leadership, supervisory, or management experience within the intellectual and developmental disabilities (IDD), behavioral health, healthcare, or human services field.Demonstrated ability to coach, support, and provide guidance to supervisors and managers regarding employee performance, accountability, and workplace issues. Strong organizational, analytical, problem-solving, and critical thinking skills with exceptional attention to detail.Demonstrated ability to maintain confidentiality, exercise sound judgment, and manage sensitive and confidential information.Excellent written, verbal, and interpersonal communication skills, including the ability to prepare reports, correspondence, and employment-related documentation.Demonstrated aptitude for learning, administering, and effectively utilizing new technology systems and business software applications, including to independently learn, troubleshoot, and adapt to new software platforms with minimal direction.Demonstrated ability to analyze system workflows, identify process improvements, and leverage technology to improve operational efficiency.Ability to train, coach, and support employees and managers in the effective use of technology systems and software applications.Ability to travel independently throughout the Agency's service area to meet with supervisors and employees, conduct investigations, attend meetings, administrative hearings, training sessions, and other business-related activities.Incumbents are responsible to ensure a valid driver’s license with no less than 3 years of a clean driving record with no restrictions on driver’s license. Incumbent’s vehicle must meet the State’s minimum requirements for maintaining valid automobile insurance and current vehicle registration.PREFERRED QUALIFICATIONSProfessional Human Resources certification (SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent). Experience in employee relations, performance management, workplace investigations, Human Resources administration, or employment law.Experience supervising employees in a residential, community-based, healthcare, or other highly regulated environment.Experience administering, configuring, maintaining, or supporting Human Resources Information Systems (HRIS) or other enterprise software applications, including workflow development, module administration, system configuration, or business process improvement.Experience serving as a functional administrator or subject matter expert for organizational software applications.If role may require some provisions of another job duty, include here. Date of Last Update Working knowledge of federal and state employment laws and regulations, including wage and hour requirements, equal employment opportunity, leave administration, unemployment compensation, and employee relations principles.Experience with Paycom or comparable Human Resources Information Systems.