Employee Relations Specialist

Treasure Island Hotel Casino; Las Vegas, Northern (NV, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas is seeking an organized administrative employee to support daily operations.

You will handle walk-ins, phone calls, documentation, and scheduling, ensuring accuracy and confidentiality.

Strong communication, attention to detail, and preferably Spanish language will help succeed; experience with Microsoft Office is a plus.

Qualifications

• Strong administrative skills with at least one year in a clerical role.
• Effective verbal and written communication.
• Spanish language ability preferred.
• Excellent customer service and phone etiquette.
• Proficient in Microsoft Office applications.
• Detail oriented with meeting deadlines.

Responsibilities

• Handle walk-ins with professional judgment.
• Answer phones professionally; screen calls and forward as needed.
• Create and maintain sign-in sheets, inquiries spreadsheets, investigation logs, suspension pending investigations logs, and grievance logs.
• Process mail and coordinate daily correspondence.
• File and organize all paper and electronic files; collect information via phone, mail, websites, and email.
• Receive, process, distribute, scan, and audit all incoming documents.
• Embrace daily multi-tasking including creating and updating spreadsheets as needed.
• Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.
• Maintain confidential files and honor the integrity of information.
• Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.
• Process all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.
• Organizes and provides updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.
• Perform all duties as deemed necessary for the success of the department.

Skills

Administrative skills

Clerical experience

Spanish language (preferred)

Tools

Microsoft Office

Job description

• Handling situations where independent judgment is exercised with walk-ins.
• Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate and forward calls which can be managed by others.
• Create and maintain sign-in sheets, maintain inquiry spreadsheet, investigation logs, suspension pending investigations logs, and grievance logs.
• Process incoming mail, coordinate and organize daily correspondence.
• Create, file, and organize all paper and electronic files; collect information by using the telephone, mail services, websites, and e-mail.
• Receive, process, distribute, scan, and audit all incoming documents.
• Embrace daily multi-tasking including creating and updating spreadsheets as needed.
• Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.
• Maintain confidential files and honor the integrity of information.
• Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.
• Processes all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.
• Organizes and provides updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• Strong administrative skills with at least one year working in a clerical capacity.
• Communicate effectively both verbally and written forms.
• Ability to communicate in Spanish preferred.
• Excellent customer service skills and phone etiquette.
• Strong understanding of Microsoft office applications.
• Good organizational skills to function effectively with attention to detail while meeting established deadlines.
• Excellent interpersonal and presentation skills when dealing with business contacts.
• Professional appearance and demeanor a must.
• Ability to enforce the organization’s policies, practices, and procedures.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.