Employee Relations Operations & Analytics Coordinator

Auto Club Services; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Auto Club Services in the United States is seeking an HR Analyst to drive operational excellence through data analysis, process automation, and project management. The role focuses on improving Employee Relations (ER) processes and leveraging technology to boost efficiency.

This position can work remotely from a home office for day-to-day operations, with travel to Dearborn, MI or Tampa, FL as needed. You will collect and interpret data from HRIS and surveys, develop KPIs and dashboards, and

Qualifications

• Bachelor's degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience.
• 1-3 years of experience in Human Resources.
• Experience with HRIS systems (e.g., Workday) and data analysis tools (e.g., Excel, SQL, Tableau).
• Experience with workflow automation tools (e.g., Power Automate).
• Knowledge of laws and regulations governing HR practices and compliance, EEO, state and federal regulations.

Responsibilities

• Data Analysis & Reporting: collect, analyze, and interpret data from HRIS, case management systems, and surveys to identify trends and improvements.
• Develop and maintain KPIs and dashboards to track ER initiatives.
• Analyze ER case data to identify root causes and recommend solutions.
• Prepare reports and presentations for stakeholders.
• Process Improvement & Automation: identify ER process improvements and design automated workflows using Power Automate.
• Lead technology evaluations to enhance ER operations (AI chatbots, case management software).
• Ensure data management and information security within ER.

Skills

Data analysis

KPI dashboards

Project management

Communication

Problem solving

Education

Bachelor's degree in Business Administration, Human Resources Management or related field

Tools

Workday

Excel

SQL

Tableau

Power Automate

Job description

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Location Details:

This position can work remotely from a home office for day-to-day operations. Will travel to Dearborn, MI or Tampa, FL as needed.

Position Schedule:

Monday-Friday 8am-5pm

Position Summary:

Responsible for driving operational excellence and continuous improvement through data analysis, process automation, and project management. The ideal candidate is a highly analytical and results-oriented individual with a strong understanding of HR principles and a passion for leveraging technology to improve efficiency and effectiveness. Play a critical part in identifying and implementing automation solutions, specifically utilizing tools (Ex. Power Automate) to streamline ER processes and free up ER Specialists' time for more strategic initiatives.

Key Responsibilities:

• Data Analysis & Reporting:
  • Collect, analyze, and interpret data from various sources (HRIS, case management systems, surveys) to identify trends, patterns, and areas for improvement within Employee Relations processes.
  • Develop and maintain key performance indicators (KPIs) and dashboards to track progress and measure the effectiveness of ER initiatives.
  • Conduct in-depth analysis of ER case data to identify root causes of issues and recommend solutions.
  • Prepare regular reports and presentations to communicate findings to stakeholders (e.g., HR leadership, management teams).
• Process Improvement & Automation:
  • Identify and document existing ER processes and identify opportunities for improvement through automation, streamlining, and technology solutions.
  • Lead the design and development of automated workflows using tools like Power Automate to streamline tasks such as: Case intake and triageData entry and updates in HRIS and case management systemsDocument generation (e.g., investigation reports, correspondence)Notifications and reminders for case follow-upData extraction and reporting
  • Explore and evaluate new technologies and tools to enhance ER operations (e.g., AI-powered chatbots, case management software).
  • Develop and implement best practices for data management and information security within the ER function.
• Project Management:
  • Manage and execute special projects related to ER operations, such as process re-engineering, system implementation, and compliance initiatives.
  • Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within budget.
  • Collaborating with cross-functional teams (IT, Legal, Finance) to ensure successful project implementation
• Employee Relations Support:
  • Provide support to ER Specialists and Investigators on case management, data analysis, and reporting.
  • Assist in the development and delivery of ER training programs for managers and employees.
  • Administration of Attendance Discipline process
  • Stay abreast of relevant legal and regulatory updates impacting Employee Relations.
• Supervisory Responsibilities: None

Qualifications:

• Required
  • Education (including minimum education and any licensing/certifications): Bachelor's degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience
  • Experience: 1-3 years of experience in Human Resources
  • Experience with HRIS systems (e.g., Workday) and data analysis tools (e.g., Excel, SQL, Tableau).
  • Experience with workflow automation tools
  • Knowledge of: Laws and regulations governing Human Resource practices and complianceEEO and affirmative action guidelinesState and federal employment regulationsPrinciples of Employment LawProcess improvement techniques
  • Skills: Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and draw meaningful conclusions. Proficiency in project management methodologies and tools. Excellent communication, interpersonal, and presentation skills. Demonstrate strong technical writing skills to include procedure preparation. Prepare and present reports. Communicate effectively with all levels of management, employees and the public. Demonstrate strong problem solving and interpersonal skills.
• Preferred
  • Education: At least one certification in related HR disciplines, i.e. PHR/SPHR, SHRM-CP/SCP
  • Experience: 3-5 years of experience creating and analyzing Human Resources/Employee Relations analytics Prior experience building HR related dashboards, updating SOPs and managing large Human Resources/Employee Relations related projects Experience with Power Automate is highly preferred Human Resources experience within Employee Relations Process improvement and automation
  • Skills: Self-driven and resourceful Ability to work independently Advanced skills in Excel and Power BI

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments