Employee Relations Manager — Investigations & Training

Entertimeonline; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

Ascend Wellness Holdings is seeking an Employee Relations Manager to lead investigations and employee relations casework across our Operations and Retail teams. The role requires conducting end-to-end investigations, drafting reports, and advising leadership on compliant, fair outcomes in a fast-paced, multi-state environment.

Travel across states is required, with collaboration across HR, Legal, and business leaders to strengthen processes and policy enforcement.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field preferred; equivalent experience will be considered.
• 5+ years of HR experience with a strong emphasis on employee relations and workplace investigations.
• Demonstrated experience independently leading complex investigations from intake through resolution.
• Working knowledge of federal and multi-state employment law (e.g., Title VII, ADA, FMLA, FLSA, and state-specific requirements).
• Proven ability to build processes, tools, and training programs from the ground up.
• Experience supporting operations and/or retail workforces; multi-state or highly regulated industry experience a plus.
• Familiarity with unionized environments and collective bargaining agreements a plus.
• Excellent judgment, discretion, and the ability to handle highly confidential and sensitive matters.
• Strong execution, interpersonal savvy, and ability to build rapport and effectively interface/collaborate with employees at all levels of the organization.
• Ability to travel across multi-state Operations and Retail locations as needed.

Responsibilities

• Lead and manage workplace investigations across Operations and Retail sites, including allegations of harassment, discrimination, retaliation, policy violations, and misconduct.
• Conduct timely, impartial, and thorough investigations—planning scope, interviewing complainants, respondents, and witnesses, gathering and evaluating evidence, and reaching well-reasoned conclusions.
• Prepare clear, defensible investigation reports and recommend corrective or disciplinary action.
• Maintain accurate, confidential case documentation and manage cases through to resolution within established timelines.
• Track, analyze, and report on employee relations case trends to identify root causes and recommend proactive interventions.
• Design, document, and continuously improve the employee relations and investigations process, including intake, triage, case management, escalation, and closure standards.
• Establish consistent tools, templates, and standards for investigation quality, documentation, and decision-making across all states and business units.
• Build and deliver annual employee relations training for managers and HR partners—covering investigations, documentation, policy application, and manager accountability.
• Coach and upskill HR Business Partners and people leaders on handling employee relations matters, difficult conversations, and consistent policy enforcement.
• Create job aids, playbooks, and reference materials that promote consistent employee relations practice field-wide.
• Partner with HR Business Partners to align on case handling, corrective action, and consistent application of policy.
• Work closely with Legal/General Counsel on high-risk or complex matters, litigation risk, and regulatory considerations.
• Advise Operations and Retail leadership on employee relations matters, providing guidance that balances employee experience, business needs, and legal risk.
• Contribute to policy development and revisions based on investigation findings and emerging trends.

Skills

Employee relations

Investigations

Policy enforcement

Training programs

Multi-state travel

Education

Bachelor's degree

Job description

Ascend Wellness Holdings is seeking an Employee Relations Manager to lead investigations and employee relations casework across our Operations and Retail teams. The role requires conducting end-to-end investigations, drafting reports, and advising leadership on compliant, fair outcomes in a fast-paced, multi-state environment.

Travel across states is required, with collaboration across HR, Legal, and business leaders to strengthen processes and policy enforcement.