Employee Relations Manager (9020)

Southeastern Pennsylvania Transportation Authority; Philadelphia (Philadelphia County); On-site; USD 89,000 - 113,000; Full time

Job summary

The Southeastern Pennsylvania Transportation Authority (SEPTA) is seeking an Employee Relations Manager in Philadelphia to assist with employee issues, lead investigations, and promote a fair workplace. This leadership role requires a Bachelor's degree and substantial experience in Human Resources and employee relations, offering competitive compensation and benefits.

Benefits

Comprehensive Healthcare Coverage

Retirement Security - Defined Benefit Pension Plan

Paid parental leave and generous vacation

Access to wellness programs

Tuition reimbursement

Public Service Loan Forgiveness program

FREE SEPTA Transportation Pass

Qualifications

• 6 years management experience in Human Resources or Employee Relations.
• 4 years performance management in a diverse workforce.
• Strong understanding of employment law and HR policies.

Responsibilities

• Investigates employee complaints and prepares compliance documents.
• Advises managers on discipline, performance evaluations and conflict resolution.
• Develops educational/training initiatives to support policy implementation.

Skills

Analytical skills

Communication skills

Conflict resolution

Education

Bachelor’s Degree in Human Resources, Business Administration or related field

Tools

Word

Excel

Database software

Job description

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City: Philadelphia

Secure Your Future with SEPTA – A Leader in Transportation!

TheSoutheastern Pennsylvania Transportation Authority (SEPTA)is thesixth-largesttransportation system in the U.S., connecting communities across a2,200-square-mile service region. SEPTA isat the forefront of innovationin the transit industry, ensuring reliable and efficient services while driving economic growth in thePhiladelphia region.

SEPTA Has Been Recognized As:

2023 FORBES Best in State Employer & 2024 Philadelphia Employer of Choice

We are seeking to hire a candidate for the Employee Relations Manager (9020) position.

Opening Date: 06/04/2025

Closing Date: 06/21/2025

Job Grade: SAM 41

Salary Range:$89,908.00-$112,398.00

Limited telework may be permitted for this position in accordance with SEPTA Policy.

OVERALL DESCRIPTION

The Employee Relations Manager assists and advises employees and managers on the best course of action regarding the Discipline and Appeal Policy, Dispute Resolution Policy, internal complaint procedures, and performance evaluation documentation. Performs assigned Employee Relations activities including workplace investigations and conflict resolution. Assists in the planning, development and implementation of projects/programs to affect Equal Employment Opportunity and Employee Relations objectives.

SPECIFIC RESPONSIBILITIES

• Investigates employee complaints and prepares final disposition documents in compliance with SEPTA policies, State and Federal regulations, recent court decisions, and due process obligations.
• Serves as an internal consultant to executive, senior, mid and front line managers for adherence to and consistent application of SEPTA policies related to discipline, investigations, performance evaluations and conflict resolution.
• Oversees consistency in the process and documentation of performance and discipline.
• Consults with internal and designated external Legal Counsel to accomplish proper due process obligations pertaining to SEPTA employment actions.
• Directs managers through the conflict resolution process which relates to the administration of existing policies and procedures.
• Coordinates Post Determination Hearing activities with Hearing Examiners (Judges) and legal counsel.
• Develops and executes appropriate educational/training initiatives to support policy implementation.
• Creates and maintains official records of discipline, investigations and actions filed under applicable SEPTA policies.
• Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for safety and is encouraged to promote the safety of others.
• Performs other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Human Resources, Business Administration or a related field required.
• Six (6) years of demonstrated employment experience in a management capacity in either Human Resource, Employee Relations, Labor Relations, Legal, Civil Rights or in Operations required.
• Four (4) years of demonstrated performance management experience in a diverse workforce is essential.
• A strong understanding of employment law, HR policies and procedures required.
• A working knowledge of handling employee disputes, performance and disiplinary matters ensuring fair treatment of company policies and employment laws required.
• PC experience with a working knowledge of word, excel and database software packages required.
• Excellent analytical, verbal and written communication skills required.
• Working knowledge of management philosophy and union contracts preferred.

Why Join Our Team? Take Advantage of these Outstanding "Benefits":

Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.

Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.

Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.

Employee Wellness– Access wellness programs and resources to support your physical, mental, and emotional well-being.

Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.

Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.

Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join the Best Employer in Transit T hat's Making a Difference in this Region!

Apply Today!

Click Apply Now and Take the Next Step in your Career with SEPTA!

Have Questions?For more information, please visitHow We Hire Careers Page.

SEPTA is an Equal Opportunity Employer.

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.