Employee Relations Manager, PXT CS Employee Experience and Relations

Amazon; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

Amazon is seeking an Employee Relations Manager for its European Customer Service Operations. This role focuses on fostering positive workplace relations, supporting a diverse remote workforce, and requires expertise in employee relations and labor laws. Candidates should possess strong problem-solving abilities and interpersonal skills to influence across a large organization.

Qualifications

• Experience in employee relations or labor/employment law.
• Solid understanding of EU employment laws.
• Ability to manage competing priorities autonomously.

Responsibilities

• Collaborate with Operations managers and HR to improve employee relations.
• Analyze associate/manager feedback to identify risks.
• Develop and conduct workplace relations training.

Skills

Interpersonal skills

Analytical skills

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Employee Relations Manager, PXT CS Employee Experience and Relations

Job ID: 2996172 | Support Services Amazon S.A.R.L.A.U. - B98

Amazon’s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people.

This position can be based in either of the following locations: Berlin, Germany; London, UK; Amsterdam, Netherlands; Rabat, Morocco.

Key job responsibilities
We are seeking an ER Manager to support European Customer Service Operations which contains both a brick and mortar and remote workforce. The individual must have a demonstrated ability to collaborate with and influence Operations managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The individual should be capable of creating and executing a strategy across EU countries that supports operational goals and objectives.

A day in the life
The ER Manager will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The position can be performed virtually outside of the primary markets with minimum travel of 50% or more. Individual must have an ability to detect, and address the hidden risk that are created with a remote population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with Ops/HR leaders, frontline managers and associates.

About the team
The CS Employee Experience and Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. This team is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization.

BASIC QUALIFICATIONS

- Bachelor’s degree required;
- Experience in employee relations, functional human resources or/and labor/employment law
- Experience and solid understanding of employment and labor laws in one or more EU countries
- Experienced with Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint

PREFERRED QUALIFICATIONS

- Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
- Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
- Demonstrated ability to successfully navigate complex, international organizational structures.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.