Employee Relations Manager

Raising Canes; Denver (CO); On-site; USD 101,000 - 117,000; Full time

Job summary

A leading restaurant brand is seeking a Crew Relations Leader to manage Crew concerns and ensure compliance with company policies. This role involves conducting investigations, analyzing data, and supporting performance management. The ideal candidate will have extensive HR experience and strong analytical skills, contributing to the company's growth and culture.

Benefits

Performance Bonus

Medical Benefits

401(k)

Paid Time Off

Parental Leave

Qualifications

• 3+ years’ experience in human resources or employment compliance.
• Experience in a growth restaurant, customer, or retail company.

Responsibilities

• Investigate Crew issues in collaboration with business partners.
• Analyze data to identify systemic issue trends.
• Facilitate performance management of Crew.

Skills

Analytical Skills

Interpersonal Skills

Written Communication

Verbal Communication

Organizational Skills

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Company Description

At Raising Cane’s Chicken Fingers, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

The Crew Relations Leader is responsible for partnering with our Restaurants and Leaders to provide support regarding Crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role focuses on conducting fair, unbiased, and consistent investigations and supporting performance management.

Your Impact and Responsibilities:

1. Promptly and objectively investigate Crew issues in collaboration with business partners and in alignment with the Company’s policies, procedures, and standards, including managing the end-to-end investigation process, documentation, reporting, and confidentiality standards.
2. Analyze and synthesize data to bring investigations to resolution, escalating as necessary.
3. Support crisis situations in partnership with appropriate internal teams.
4. Analyze aggregate data to identify systemic issue trends and propose recommendations for review.
5. Support the Company response to claims and charges from regulatory and/or administrative agencies.
6. Facilitate performance management of Crew (e.g., coaching, feedback, and redirectives).

Qualifications:

1. 3+ years’ experience in human resources or employment compliance.
2. Bachelor’s degree or equivalent experience.
3. High sense of discretion with confidential, sensitive information.
4. Detail-oriented, organized, and flexible for timely multi-project management.
5. Strong analytical, written, verbal, and interpersonal skills.
6. Ability to work effectively and efficiently both independently and collaboratively.
7. Experience in a growth restaurant, customer, or retail company.
8. Proficiency in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word.
9. SHRM, PHR, or SPHR certification.

Compensation:

Starting from [$101,000 - $117,000] annually plus additional incentives. The total compensation package may include a performance bonus, discretionary awards, and a full range of benefits such as medical, financial, 401(k), paid time off, and parental leave. Pay is based on location, experience, and qualifications.

Additional Information:

The physical work environment includes working from a home-based office, representing Raising Cane’s in the community, traveling throughout the division, and time spent in our Restaurants. This involves working in a fast-paced kitchen, interacting with customers, and may include extended periods of walking, standing, lifting, and working in varied temperatures with food products and allergens. Personal protective equipment and ergonomic activities are required.

All information will be kept confidential according to EEO guidelines.