Employee Relations Manager

Carrington Mortgage Holdings; Westfield (IN); Hybrid; USD 90,000 - 105,000; Full time

Job summary

Carrington Mortgage Holdings in Westfield, IN offers a hybrid schedule and seeks an Employee Relations Manager to advise and counsel leaders on performance management, employee relations, and policy interpretation. The role partners with managers to develop HR strategies and execute initiatives across the site, in compliance with laws and company policies.

The position requires a high school diploma and a bachelor’s degree preferred, with 6+ years of HR experience, mortgage industry exposure,

Qualifications

• Bachelor’s degree preferably in HR or related field.
• Six+ years HR experience with emphasis on employee relations and project management.
• Mortgage industry experience preferred.
• PHR and/or SPHR certification preferred.

Responsibilities

• Advise and counsel leaders on performance management and employee relations.
• Develop and execute HR strategies to achieve business goals.
• Assist with succession planning and onboarding for high-volume hiring.
• Provide coaching to managers on employment policies and practices.
• Ensure consistent interpretation of employment policies.
• Coordinate with Recruiting, Compensation, Payroll, and Training teams.
• Back up other Employee Relations Managers as needed.
• Deliver training sessions for managers and staff.

Skills

HR policies

Employee relations

Coaching

Training

Conflict resolution

Performance management

Policy interpretation

Leave management

Education

Bachelor’s degree in Human Resources or related field

High School diploma or equivalent

Job description

Come join our amazing team and work a hybrid schedule in our Westfield, IN office!

The Employee Relations Manager will advise and counsel functional business leaders on strategic human resources activities including but not limited to performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices at assigned site. Partner with business managers recommending, developing, and executing human resources strategies to achieve business goals. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $90,000-$105,000 plus annual bonus.

What you'll do:

• Resolve employee relations issues by conferring with managers on complex and highly sensitive issues.


• Apply a fundamental knowledge of human resources principles to provide day to day support to functional business units at assigned site.


• Liaise with various human resources partners: Recruiting, Compensation, Payroll, and Organizational Design and Training.


• Responsible for assisting with the execution of human resources initiatives in support of strategic business objectives; succession planning, high potential programs, high-volume new hiring and on boarding.


• Provide consultation, guidance, and coaching to managers in areas such as, proper handling of employee relations matters and conflict resolution, delivering and documenting performance feedback, and understanding of employment policies and practices.


• Ensure consistent interpretation and application of employment policy and practices.


• Ensure that escalated employee relations issues are resolved effectively and with appropriate care and urgency.


• Deliver coaching and counseling to employees at all levels with a process improvement mindset to increase effectiveness and efficiency.


• Build strong partnerships to foster trust and accountability with employees and business leaders.


• Handle leave of absence discussions, work accommodations, workers compensation, and desk ergonomic improvements.


• Back up other Employee Relations Managers at other sites as needed.


• Facilitate training sessions for managers, associates and other Human Resources related training.


• Perform other duties as assigned.

What you'll need:

• High School diploma or equivalent required; Bachelor’s degree in Human Resources or related field preferred.


• Six (6) or more years related senior or exempt level human resources experience, with a heavy emphasis on project management, employee relations issues, and leave of absences.


• Mortgage industry experience preferred.


• Human Resources Certification (PHR) and/or Senior Human Resources Certification SPHR preferred.