Employee Relations Manager

Carrington Holding Company; Westfield (IN); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee Discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Holdings is seeking an Employee Relations Manager to advise and counsel business leaders on performance management, employee relations, and HR policy interpretation at a Westfield, IN site on a hybrid schedule.

The role partners with Recruiting, Compensation, Payroll, and Training to drive HR strategies that support business goals and ensures policy compliance across the organization. Target pay range is $90,000–$105,000 with annual bonus and industry experience is preferred.

Qualifications

• High School diploma or equivalent; Bachelor's in HR or related field preferred.
• Six+ years of senior or exempt HR experience with a focus on project management and employee relations.
• Mortgage industry experience preferred.
• PHR and/or SPHR certification preferred.

Responsibilities

• Advise leaders on performance management, employee relations, coaching, and policy interpretation.
• Partner with managers to develop and execute HR strategies to meet business goals.
• Handle sensitive employee relations issues and escalate appropriately with care.
• Support leave of absence discussions, accommodations, and related processes.
• Deliver training sessions for managers and staff.
• Back up other Employee Relations Managers at other sites as needed.
• Ensure consistent application of employment policies.

Skills

Project management

Employee relations

Coaching

Training

Policy interpretation

Leave of absences

Education

Bachelor's degree in HR or related field

High School diploma or equivalent

PHR certification

SPHR certification

Job description

Come join our amazing team and work a hybrid schedule in our Westfield, IN office!

Employee Relations Manager will advise and counsel functional business leaders on strategic human resources activities including but not limited to performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices at assigned site. Partner with business managers recommending, developing, and executing human resources strategies to achieve business goals. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $90,000-$105,000 plus annual bonus.

What you'll do:

• Resolve employee relations issues by conferring with managers on complex and highly sensitive issues.
• Apply a fundamental knowledge of human resources principles to provide day to day support to functional business units at assigned site.
• Liaise with various human resources partners: Recruiting, Compensation, Payroll, and Organizational Design and Training.
• Responsible for assisting with the execution of human resources initiatives in support of strategic business objectives; succession planning, high potential programs, high-volume new hiring and on boarding.
• Provide consultation, guidance, and coaching to managers in areas such as, proper handling of employee relations matters and conflict resolution, delivering and documenting performance feedback, and understanding of employment policies and practices.
• Ensure consistent interpretation and application of employment policy and practices.
• Ensure that escalated employee relations issues are resolved effectively and with appropriate care and urgency.
• Deliver coaching and counseling to employees at all levels with a process improvement mindset to increase effectiveness and efficiency.
• Build strong partnerships to foster trust and accountability with employees and business leaders.
• Handle leave of absence discussions, work accommodations, workers compensation, and desk ergonomic improvements.
• Back up other Employee Relations Managers at other sites as needed.
• Facilitate training sessions for managers, associates and other Human Resources related training.
• Perform other duties as assigned.

What you'll need:

• High School diploma or equivalent required; Bachelor’s degree in Human Resources or related field preferred.
• Six (6) or more years related senior or exempt level human resources experience, with a heavy emphasis on project management, employee relations issues, and leave of absences.
• Mortgage industry experience preferred.
• Human Resources Certification (PHR) and/or Senior Human Resources Certification SPHR preferred.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.