Employee Relations Specialist - Senior

US Tech Solutions; Lexington (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading staffing firm in Massachusetts is looking for an Employee Relations Specialist to be the central contact for employee relation issues. This role requires strong expertise in HR practices and offers the opportunity to influence customer satisfaction and productivity. Ideal candidates will have at least 5 years of HR experience, a Bachelor's degree, and familiarity with compliance. The position will involve collaboration with both legal counsel and management, ensuring a positive employee relations environment.

Qualifications

• Minimum of 5 years experience in HR/Employee Relations.
• Experience in a diverse environment with exempt and non-exempt workforces.
• Thorough knowledge of Federal and California laws related to HR.

Responsibilities

• Gather information for employee relations issues and prepare documentation.
• Provide expert advice and coaching to management on sensitive issues.
• Develop strategies to resolve employee relations issues, informed by findings.

Skills

Ability to thrive in a fast-paced environment

Excellent written and verbal communication

Strong judgment and problem-solving skills

Discretion with confidential materials

Client/customer focus

Education

Bachelor’s degree

HR qualification

Tools

MS Office

SAP

HRIS systems

Job description

US Tech Solutions is a global staff augmentation firm providing a wide range of on‑demand talent and total workforce solutions. To learn more, visit www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, setting the correct expectations and thus becoming an accelerator of mutual growth for individuals and organizations.

With this intent in mind, we invite you to consider the following opening that matches your expertise and skillset.

Job Description

Primary Role

The Employee Relations Specialist will act as the central point of contact for employee relation issues and concerns. He/she will be a subject‑matter expert, coaching and advising people managers on progressive discipline to ensure a consistent and aligned approach across the business. The specialist will partner with HRBPs and senior management to develop and execute HR strategies and programs that enhance employee job satisfaction, productivity and retention. He/she will gather detailed, pertinent information through fact‑finding interviews and investigations, interpret findings, prepare documentation for employment claims, and track disciplinary actions for corrective action, grievances, absence and performance management, and organizational changes. The specialist will work with client legal and compliance departments on complex issues, maintain a positive ER environment, and provide professional handling of cases. Insights on employee ER trends will be shared with HRBPs and senior management to diagnose issues effectively.

Responsibilities

• Gather information and prepare documentation associated with employee relations issues; work with people managers on progressive discipline documentation; conduct fact‑finding interviews and investigations; liaise with legal counsel and compliance as needed.
• Provide expert advice and coaching to management on conduct, performance, and grievance issues; keep HRBPs informed; participate in progressive discipline meetings to ensure clear messaging.
• Interpret findings and develop strategies to resolve issues; update HRBPs on case status and progress.
• Contribute to best practice education and policy development; offer counsel on HR policies, procedures, and practices.

Education & Experience Requirements

• Bachelor’s degree required; HR qualification preferred.
• Minimum of 5 years experience in HR/Employee Relations.
• Experience in a diverse environment (exempt and non‑exempt workforce).
• Thorough knowledge of Federal and California laws and application of HR principles and practices.
• Familiarity with HR Shared Services, HRIS systems, processes, policies, SAP, MS Office.

Key Skills and Competencies

• Ability to thrive in a fast‑paced, matrixed environment and juggle competing tasks with urgency.
• Fast learner, flexible attitude, strong business acumen, client/customer focus, collaborative style.
• Discretion with confidential materials; strong attention to detail, organization, and deadline compliance.
• Excellent written and verbal communication at all organizational levels; effective at difficult conversations.
• Strong writing skills for disciplinary, grievance, and performance‑based action correspondence.
• Independent workflow, initiative, and the ability to coach through complex and emotional issues.
• Strong judgment and problem‑solving skills; consistent with policies and regulatory requirements.

Internal & External Contacts

• Employees and Managers
• Employee Relations Team
• HR Operations Team
• HR Business Partners
• Legal Counsel
• Compliance Team