Employee Relations Lead: Investigations & Guidance

Maximus; Trenton (NJ); On-site; USD 62,000 - 83,000; Full time

Job summary

Maximus seeks an Employee Relations Specialist to support the centralized ER team. You will lead moderately complex workplace investigations, draft comprehensive reports, and guide people managers on performance, terminations, policy interpretation, and conflict resolution.

You will apply knowledge of federal, state, and local employment laws (EEO, ADA, FMLA) and collaborate with HR, Legal, and other stakeholders to resolve issues, monitor aftercare, and drive consistent, high-quality outcomes.

Qualifications

• Bachelor’s degree with minimum 3 years HR-related experience.
• Excellent organizational, written and verbal communication skills.
• Knowledge of human capital practices, techniques, and standards.
• Requires good judgment, organizational, multi-tasking, problem solving and time management skills.
• Strong working knowledge of Excel required and experience with case management systems preferred.
• Demonstrate the skills to evaluate facts, deliver findings and recommendations on sensitive cases through clear communication .
• Exceptional attention to detail when it comes to documentation, process execution, and follow up.
• Enjoys partnering with HR colleagues, Legal, and other stakeholder groups to implement solutions and achieve business results.

Responsibilities

• Lead and manage moderately complex workplace Investigations assigned, partnering with internal stakeholders including but not limited to HR Business Partners, Legal, HR Compliance, and drafting comprehensive investigative reports.
• Provide guidance and recommendations to people managers on a variety of subjects, including but not limited to performance management, involuntary terminations, conflict resolution, policy and procedure interpretation, escalating more complex matters to the senior ER Partner or ER leadership
• Monitor ER entry point for manager and employee guidance requests via people services portal, escalating complex matters to the Sr. ER Partner queue in the instance of complex resolution.
• Possess working knowledge of federal, state, and local employment laws and regulations, including EEO, ADA, FMLA, and other relevant legislation.
• Recommend appropriate courses of action to resolve conflicts and issues effectively and consistently across the organization, creating and monitoring aftercare plans through completion
• Assist with various projects and programs within the ER division
• Appropriately assess risk, demonstrating consideration of Maximus's values by applying sound ethical judgment, escalating, managing and reporting issues timely and appropriately.

Skills

Communication

Organizational skills

Verbal & written

Excel

Time management

Problem solving

Judgment

Documentation

Stakeholder collaboration

Education

Bachelor's degree in HR or related field

Tools

Case management systems

Job description

Maximus seeks an Employee Relations Specialist to support the centralized ER team. You will lead moderately complex workplace investigations, draft comprehensive reports, and guide people managers on performance, terminations, policy interpretation, and conflict resolution.

You will apply knowledge of federal, state, and local employment laws (EEO, ADA, FMLA) and collaborate with HR, Legal, and other stakeholders to resolve issues, monitor aftercare, and drive consistent, high-quality outcomes.