Employee Relations Lead — Data-Driven Culture & Compliance

Methodist Health System; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Methodist Health System in Dallas, TX seeks an Employee Relations Specialist to partner with HR leaders to resolve workplace matters fairly, consistently, and in compliance with policy and law. The role builds and owns the ER measurement framework, including case tracking standards and KPIs.

You will analyze data, support leave and accommodations processes, and guide leadership on investigations, discipline and policy application, contributing to a stronger, compliant, and engaged workplace.

Qualifications

• Bachelor's degree in HR, Business, Organizational Psychology or related field (or equivalent experience).
• 3+ years of progressive employee relations experience, including investigations.
• Working knowledge of Title VII, ADA, FMLA, FLSA, NLRA and Texas employment law.
• Demonstrated experience building metrics, reports or dashboards (advanced Excel required).
• SHRM-CP/SCP or PHR/SPHR; AWI-CH or other investigations certification (preferred).
• Familiarity with just culture principles and clinical licensure/regulatory requirements (preferred).
• Experience with ER case management systems (e.g., Workday) preferred.

Responsibilities

• Serves as a dynamic employee relations resource.
• Conducts timely, objective workplace investigations (misconduct, harassment, discrimination, retaliation, workplace violence, policy violations); documents findings and recommends outcomes.
• Advises leaders on performance management, progressive discipline, corrective action and terminations, ensuring consistency with policy and precedent.
• Under the direction of HRVP, partners with People & Culture leadership on process improvement initiatives as it relates to HR operations.
• Coordinates with Legal, Compliance and Risk Management on high-risk or cross-functional matters.
• Supports leave, accommodation and fitness-for-duty processes in partnership with Benefits and Employee Health, and HR Operational leaders (FMLA, ADA).
• Prepares responses and documentation for agency charges (EEOC, TWC) and supports unemployment claims, hearings, etc.
• Facilitates conflict resolution, mediation and team interventions; recommends coaching or engagement actions.
• Interprets and assists in the development of HR policies; identifies ER trends that support leader training on ER topics, documentation and policy application.
• Maintains accurate, confidential case records in the ER case management system.
• Designs and implements a standardized ER case intake, categorization and tracking process across all sites.
• Develops and maintains an ER case model that classifies cases by complexity, risk and resource intensity; uses it to triage and balance caseloads.
• Establishes and owns tracking ER KPIs (case volume, mix, time to response, time to resolution, substantiation rates, educational opportunities, agency charges, turnover).
• Ensures data integrity through case documentation standards, coding definitions and periodic audits.
• Builds dashboards and monthly/quarterly reports for P&C leadership.
• Analyzes trends to identify hot spots and training needs; recommends targeted interventions under the leadership of VPHR.
• Benchmarks ER metrics against healthcare industry data and internal targets.
• Partners with HRIS and Analytics to optimize the case management system and reporting tools.
• Links ER data with engagement, turnover, patient experience and safety indicators where appropriate.

Skills

Analytical thinking

Case data analysis

Discretion

Written communication

Education

Bachelor's degree in HR, Business, Organizational Psychology or related field

Tools

Workday ER module

Job description

Methodist Health System in Dallas, TX seeks an Employee Relations Specialist to partner with HR leaders to resolve workplace matters fairly, consistently, and in compliance with policy and law. The role builds and owns the ER measurement framework, including case tracking standards and KPIs.

You will analyze data, support leave and accommodations processes, and guide leadership on investigations, discipline and policy application, contributing to a stronger, compliant, and engaged workplace.