Employee Relations Specialist

Methodist Health; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Methodist Mansfield Medical Center is seeking an Employee Relations Specialist in Dallas, TX. This role partners with HR leaders to resolve employee relations matters, conduct investigations, and strengthen workplace culture under the guidance of the Vice President of Human Resources.

The ideal candidate will have a Bachelor’s degree in a related field, 3+ years of ER experience, and strong knowledge of employment laws.

Qualifications

• Bachelor’s degree in Human Resources, Business, Organizational Psychology or related field or equivalent experience.
• 3+ years of progressive employee relations experience, including conducting investigations.
• Working knowledge of Title VII, ADA, FMLA, FLSA, NLRA and Texas employment law.

Responsibilities

• Conduct timely, objective workplace investigations; document findings and outcomes.
• Advise leaders on performance management, progressive discipline, and terminations with policy adherence.
• Coordinate with Legal, Compliance and Risk Management on high-risk matters.
• Support leave, accommodation and fitness-for-duty processes with Benefits and Employee Health.
• Prepare responses for agency charges (EEOC, TWC) and support unemployment hearings.
• Facilitate conflict resolution, mediation and coaching as needed.
• Develop and maintain ER policies, track trends, and train leaders.

Skills

Employee relations

Investigations

Data analysis

HR policy

Excel (advanced)

Employment law

Education

Bachelor’s degree in HR, Business, Organizational Psychology or related field

Tools

Workday

Job description

## Employee Relations SpecialistApply: Dallas, Texas: Full time: Posted Today: JR1000039562**Hours of Work :**8am - 5pm**Days Of Week :**Monday - Friday**Work Shift :****Job Description :****Purpose:**The Employee Relations (ER) Specialist requires employee relations expertise along with analytical and critical thinking skills. Under the oversight of Vice President of Human Resources (HRVP), this role partners with HR operational leaders to resolve employee relations matters fairly, consistently and in compliance with policy and law. The specialist also builds and owns the ER measurement framework: case tracking standards, KPIs and leadership reporting with a goal of reducing risk, improving consistency and strengthening workplace culture.**Key Competencies:*** Sound judgment, neutrality and discretion with highly confidential information* Analytical thinking: turns raw case data into clear insights and recommendations* Credible advisor to leaders at all levels including HR Directors* Clear, concise written communication and investigation report writing* Calm, solution-focused approach in emotionally charged situations* Process improvement mindset and attention to data accuracy**Qualifications:****Required*** Bachelor's degree in Human Resources, Business, Organizational Psychology or related field (or equivalent experience)* 3+ years of progressive employee relations experience, including conducting investigations* Working knowledge of Title VII, ADA, FMLA, FLSA, NLRA and Texas employment law* Demonstrated experience building metrics, reports or dashboards (advanced Excel required)**Preferred*** SHRM-CP/SCP or PHR/SPHR; AWI-CH or other investigations certification* Familiarity with just culture principles and clinical licensure/regulatory requirements* Experience with ER case management systems (e.g., Workday) preferred**Job Responsibilities:*** Serves as a dynamic employee relations resource* Conducts timely, objective workplace investigations (misconduct, harassment, discrimination, retaliation, workplace violence, policy violations); documents findings and recommends outcomes* Advises leaders on performance management, progressive discipline, corrective action and terminations, ensuring consistency with policy and precedent* Under the direction of HRVP, partners with People & Culture (P&C) leadership on process improvement initiatives as it relates to HR operations* Coordinates with Legal, Compliance and Risk Management on high-risk or cross-functional matters* Supports leave, accommodation and fitness-for-duty processes in partnership with Benefits and Employee Health, and HR Operational leaders (FMLA, ADA)* Prepares responses and documentation for agency charges (EEOC, TWC) and supports unemployment claims, hearings, etc.* Facilitates conflict resolution, mediation and team interventions; recommends coaching or engagement actions* Interprets and assists in the development of HR policies; identifies ER trends that support leader training on ER topics, documentation and policy application* Maintains accurate, confidential case records in the ER case management system* Designs and implements a standardized ER case intake, categorization and tracking process across all sites* Develops and maintains an ER case model that classifies cases by complexity, risk and resource intensity (e.g., Level 1 routine coaching through Level 4 high-risk/legal exposure); uses it to triage and balance caseloads* Establishes and owns tracking ER KPIs, such as: + Case volume and rate per 100 employees, by facility, department, leader and job family + Case mix by type and level + Time to first response and time to resolution + Investigation substantiation rates and outcome consistency + Educational opportunities + Agency charges, grievances and litigation trends + ER-related turnover and regrettable loss* Ensures data integrity through case documentation standards, coding definitions and periodic audits* Builds dashboards and monthly/quarterly reports for P&C leadership* Analyzes trends to identify hot spots, root causes and training needs; recommends targeted interventions under the leadership of VPHR* Benchmarks ER metrics against healthcare industry data and internal targets* Partners with HRIS and Analytics to optimize the case management system and reporting tools* Links ER data with engagement, turnover, patient experience and safety indicators where appropriate