Employee Relations Manager

Flagger Force Traffic Control Services; Hummelstown (Dauphin County); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Flagger Force Traffic Control Services seeks an Employee Relations Manager to guide investigations, performance management, policy interpretation, and employment matters across its dispersed workforce.

You will supervise HR staff, coach site and office leaders, and collaborate with senior HR and legal to ensure fair, compliant practices and consistent documentation nationwide.

Formación

• Advanced knowledge of employee relations practices and employment laws.
• Strong judgment, risk assessment, interviewing, and written communication.
• Supervise and develop HR professionals across a dispersed workforce.
• Maintain confidentiality and handle sensitive matters professionally.
• Experience with HRIS and case documentation.

Responsabilidades

• Lead sensitive and complex employee relations investigations.
• Oversee investigations, document findings, and recommend actions.
• Review disciplinary actions, performance improvement plans, demotions, and separations.
• Coach leaders on performance management, policy application, and conflict resolution.
• Direct and develop HR staff; manage workloads and escalation practices.
• Provide guidance to HR Generalist on lifecycle, compliance, policy administration.
• Interpret policies and update handbook provisions.
• Identify and elevate employment-law risks with senior HR leadership and legal counsel.
• Develop training resources and standardized workflows for cases.
• Analyze ER patterns and suggest improvements across functions.
• Maintain complete, confidential case records and ensure timely follow-up.

Conocimientos

Employee relations

Investigations

Performance management

Policy interpretation

Risk assessment

Documentation

Communication

Leadership

HR systems

Confidentiality

Educación

Bachelor's degree in HR / Business

PHR/SPHR/SHRM certification preferred

5 years HR experience

Descripción del empleo

Overview

The Employee Relations Manager serves as the organization's subject matter expert in employee relations, providing strategic guidance and hands‑on support for workplace investigations, performance management, corrective action, policy interpretation, and employment-related matters. This working manager oversees complex employee relations cases and directly supervises assigned HR professionals while partnering with operational leadership to support fair, consistent, and compliant employment practices.

Responsibilities

Supervisory Responsibilities:

• Directly supervises a team of two or more

Duties/Rsponsibilities:

• Serve as the primary subject matter expert and escalation resource for sensitive and complex employee relations matters.
• Lead and oversee timely, objective workplace investigations involving complaints, misconduct, harassment, discrimination, retaliation, and conflict; document findings and recommend appropriate action.
• Review disciplinary recommendations, performance improvement plans, demotions, and proposed separations for appropriate documentation, consistency, and potential risk.
• Coach field and office leadership on performance management, difficult conversations, policy application, conflict resolution, and employee accountability.
• Direct, coach, develop, and evaluate assigned HR staff; manage workloads, case assignments, quality standards, and escalation practices.
• Provide oversight and technical guidance to the HR Generalist on employee lifecycle matters, compliance, policy administration, and manager support.
• Interpret company policies and collaborate with HR leadership on updates to handbook provisions, practices, and procedures.
• Identify and elevate employment-law, compliance, and organizational risks, collaborating with senior HR leadership and legal counsel as needed.
• Develop training, investigation resources, documentation templates, and standardized case management workflows.
• Analyze employee relations patterns and recommend proactive improvements; collaborate cross functionally as needed.
• Maintain complete, accurate, and confidential case records and ensure timely follow-up and resolution.

Qualifications

Required Skills, Education, and Experience:

• Advanced knowledge of employee relations practices, investigations, corrective action, and relevant employment laws.
• Strong judgment, risk assessment, interviewing, analytical, conflict resolution, and written communication skills.
• Demonstrated ability to supervise and develop HR professionals and influence leaders across a dispersed workforce.
• Ability to manage competing priorities, preserve confidentiality, and handle sensitive matters with professionalism.
• Proficiency in HR information systems, case documentation, and Microsoft Office applications.
• Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent relevant experience may be considered.
• Five years of progressive HR experience, including substantial employee relations and workplace investigations experience.
• Previous experience supervising, coaching, or leading HR professionals.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
• Multi-state, field-based, or hourly workforce experience preferred.