Employee Relations Investigator

Ensign Group; Phoenix (AZ); Remote; USD 60,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking an Employee Relations Investigator to lead internal workplace investigations. This role is essential in promoting fairness and consistency while mitigating risks within the organization. The ideal candidate will possess at least five years of experience in conducting thorough investigations, along with strong analytical and communication skills. This position allows for remote work with occasional travel, providing a flexible yet impactful opportunity to enhance workplace culture and address employee concerns. Join a dynamic team dedicated to fostering a positive work environment and ensuring compliance with employment laws.

Benefits

Medical, dental, and vision insurance

Life and AD&D insurance

401(k) with matching contribution

Vacation and sick pay

Holiday pay

Qualifications

• 5+ years of experience conducting workplace investigations.
• Strong knowledge of employee relations and relevant laws.
• Detail-oriented with excellent communication skills.

Responsibilities

• Conduct internal investigations including policy violations and harassment.
• Prepare detailed documentation and analysis of findings.
• Collaborate with HR and legal partners on sensitive issues.

Skills

Investigative Skills

Communication Skills

Conflict Resolution

Analytical Skills

Bilingual (English and Spanish)

Education

Bachelor’s degree in Human Resources or related field

Professional certification in employee investigations

Tools

Workday

Job description

EMPLOYEE RELATIONS INVESTIGATOR

Ensign Services, Inc. (“ESI”) seeks an Employee Relations (“ER”) Partner with at least five years’ experience conducting internal workplace investigations. The ER Partner will be responsible for investigating complex employee issues in order to gather information and make recommendations regarding appropriate actions to resolve issues. This role is imperative to promote consistency and fairness in all practices and demonstrate our values to ensure a positive work environment while mitigating risk for the organization.

About the Company

ESI currently serves over 348 health care operations that employ over 48,000 employees across 14 states. These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center” - a team of accounting, legal, human resources, benefits, compliance, payroll, construction, training and information technology resources. Service Center human resources employees are dedicated subject matter consultants who guide and advise field personnel. This structure allows on-site leaders and caregivers to focus on day-to-day issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource – our people.

About the Opportunity

This position would work at the direction of the Employee Relations Director and legal counsel and report to the Employee Relations Director. This role would be mostly remote and can be conducted from a home office. However, traveling will be required when warranted by the nature of the complaint and for training purposes. It is anticipated that travel would be required up to 30% of the time, but the actual time may vary depending upon the nature and location of the complaints received.

Essential Functions and Responsibilities

1. Independently conducts timely, objective, and thorough internal investigations including but not limited to alleged violations of company policy, harassment, discrimination, accommodation, and retaliation and prepares all required documentation.
2. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.
3. Prepares investigation plans, gathers evidence by interviewing witnesses and reviewing relevant records, analyzes evidence and reaches factual findings, analyzes facts in light of relevant policies and law to determine whether complaint is substantiated and recommends corrective action.
4. Exercises judgment and provides analysis involving complex and diverse employee relations problems.
5. Partners with HR Resources, Legal Counsel, Compliance partners, and other resources as appropriate on sensitive employee relations issues.
6. Professionally and effectively communicates findings with key partners to develop and deliver an integrated plan.
7. Prioritizes multiple tasks and responsibilities in a fast-paced environment, while maintaining positive customer and client relations.
8. Possesses the ability to be flexible with work hours in order to respond to urgent issues and to the situational needs and requirements of the workload.
9. Identifies and reports on trends and recommendations for systemic improvements and preventative measures (e.g., training).
10. Strategize and develop a comprehensive plan of action to address identified issues. The Investigator will also be responsible for designing, implementing and designing targeted training programs to promote best practices and prevent future occurrences.

Qualifications:

1. Bachelor’s degree or equivalent in Human Resources or related field. Professional certification in employee investigations preferred.
2. Five + years of experience conducting workplace investigations.
3. Possesses the ability to identify root cause, analyze, and interpret data.
4. Detail-oriented.
5. Excellent verbal and written communication skills.
6. Strong knowledge of employee relations, state and federal laws including Title VII, ADA, FMLA, and FLSA.
7. Interacts respectfully and professionally with all employees.
8. Works independently and without day-to-day oversight of management.
9. Able to prioritize workload and meet deadlines.
10. Strong conflict resolution skills.
11. Strong presentation skills.
12. Must be Bilingual in English and Spanish.

Other Desired Skills:

1. Knowledge of Workday helpful, but not mandatory.

Additional Information

Wage Rate: DOE
Position Type: Full-time, exempt employee, remote worker.
Benefits: Medical, dental, vision, life & AD&D insurance plans, 401(k) with matching contribution, vacation, sick and holiday pay
Location: Candidate may reside in or around the Phoenix, Arizona area

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.