Employee-Owned Level 1 Helpdesk Technician

PERRY proTECH; Lima (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP

Job summary

PERRY proTECH in Lima, OH is seeking a Level 1 Helpdesk Technician to be the first point of contact for clients seeking technical assistance by phone, email, or ticketing system.

As a valued employee-owner, you will troubleshoot issues remotely and on-site, document interactions, and strive for first contact resolution while delivering friendly, clear guidance. Associate degree or equivalent tech experience preferred, MCSE a plus.

Qualifications

• Associate degree or equivalent experience in a relevant technical field.
• Experience in a help desk or customer service support position.
• MCSE or equivalent certification is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Provide client support and troubleshooting on technical issues.
• Respond to requests for technical assistance via phone, email, or ticketing system.
• Analyze client needs, recognize business opportunities, and influence service quality.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Prioritize first-call resolution to maximize customer satisfaction and minimize escalation.
• Log all interactions in the ticketing system and track resolutions.
• Provide customer training on products installed.

Skills

Time management

Technical skills

Problem-solving

Communication

Customer service

Self-motivated

Organization

Education

Associate degree or technical field experience

Tools

MCSE

Job description

PERRY proTECH in Lima, OH is seeking a Level 1 Helpdesk Technician to be the first point of contact for clients seeking technical assistance by phone, email, or ticketing system.

As a valued employee-owner, you will troubleshoot issues remotely and on-site, document interactions, and strive for first contact resolution while delivering friendly, clear guidance. Associate degree or equivalent tech experience preferred, MCSE a plus.