Service Specialist

Perry Pro Tech, Inc.; Lima (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Perry proTECH in Lima, OH is seeking a Service Specialist to help ensure client satisfaction by identifying technical issues and implementing effective solutions. This role emphasizes remote troubleshooting, client communication, and proactive issue resolution.

You’ll be part of an employee-owned organization with ESOP participation. Responsibilities include remote troubleshooting, assisting technicians on urgent calls, and training clients on installed products, with accommodations for

Qualifications

• Associates degree or equivalent with a demonstrated successful work history.
• Proven experience in a help desk or customer service support position.
• Implementation or technical support background.
• Proficient in Microsoft Office Suite.
• Ability to handle interruptions while completing daily tasks.
• Ability to handle difficult or emotional customer situations.

Responsibilities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide remote assistance to technicians on client emergency service calls.
• Respond to requests for technical assistance in person, via phone, email, or text.
• Follow up with customers and users to complete the resolution of issues.
• Provide training to clients on products installed.

Skills

Active listening

Verbal communication

Written communication

Customer service

Problem solving

Education

Associate degree

Tools

Microsoft Office

Job description

Build your future with a company that’s built on people.

At PERRY proTECH, you’re more than an employee — you’re an owner.

Some companies talk about treating their people like family. At PERRY proTECH, we go further — we make our people owners. When you join us, you don’t just work for the company, you help shape it. Every idea, every contribution, every effort moves us all forward.

This isn’t just a place to have a job. It’s a place to build a career you can be proud of — with growth, recognition, and real ownership in the future you’re helping to create.

What makes PERRY proTECH a great place to work?

At PERRY proTECH, you’re more than just an employee — you’re an owner. We invest in your growth, celebrate your wins, and give you the tools, training, and trust to build a career you’re proud of.

Benefits that set us apart.

When you join PERRY proTECH, you’re not just taking a job — you’re building a future. Here’s how we make that possible:

We love celebrating our employee success.

We’re proud to celebrate the accomplishments of our employee-owners every year through programs like:

Position:Service Specialist

Location: Lima, OH

Job Id:1229

# of Openings:1

Become an Employee-Owner at PERRY proTECH! This person plays a key role in ensuring client satisfaction and is responsible for identifying technical issues and implementing the best solutions.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

About the Role:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide remote assistance to technicians on client emergency service calls
• Respond to requests for technical assistance in person, via phone, email, or text
• Follow up with customers and users to complete the resolution of issues
• Provide training to clients on products installed

Requirements & Qualifications:

• Ability to handle interruptions while completing daily tasks
• Ability to handle difficult or emotional customer situations
• Ability to be an active listener over the phone
• Keen attention to detail and interest in problem-solving
• Excellent verbal and written communication skills
• Associates degree or equivalent with a demonstrated successful work history
• Proven experience in a help desk or customer service support position
• Implementation or technical support background
• Proficient in Microsoft Office Suite

Why Join our Team of Employee Owners?

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.

You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!

We know choosing your next career move is a big decision. These FAQs cover what it’s like to work at PERRY proTECH — from benefits to growth opportunities to what makes us different as an employee-owned company.