Customer Experience Lead – Cross‑Team Solutions

Werner Electric Supply Company; Appleton (WI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

401(k) Retirement Plan with company 2%

Paid holidays, vacation, personal &sue

Short & Long-Term Disability Insurance

Life and AD&D Insurance

Tuition Reimbursement

Annual bonuses & merit increases

Wellness Programs

Career Development & Leadership TRAIN

Paid Parental Leave

Zusammenfassung

Werner Electric Supply Company, based in Appleton, WI, seeks a Customer Experience Specialist to handle daily customer requests and act as a liaison with Sales to ensure an excellent experience.

You will manage inquiries by phone, email, and website; collaborate with Sales, Product, Pricing, Purchasing, Operations, and Financial Services to coordinate activity and customer communications. This role supports continuous improvement and growth.

Qualifikationen

• 2–5 years of customer service or fast-paced office experience.
• Proficient in Microsoft Office Suite (Excel/Word/PowerPoint/Outlook)
• ERP systems experience
• Knowledge management platforms experience
• Experience in construction/industrial products preferred
• Experience in distribution industry preferred

Aufgaben

• Establish positive customer relationships through professional and efficient correspondences.
• Process and manage multiple customer requests via inbound phone calls, emails, and website.
• Review daily reports to manage open orders.
• Prioritize urgent requests and escalate complex issues as needed.
• Collaborate with Sales, Product, Pricing, Purchasing, Operations, and Financial Services to coordinate communication and activity with customers.
• Recognize opportunities to suggest complementary products or upgrades as well as alternatives as needed.
• Establish a feedback loop with the Sales and Product teams to discuss customer strategies and share customer insights.
• Maintain general understanding of products and services to address customer inquiries.
• Engage with vendor partners to obtain current lead times and pricing for quotes, orders, and follow-ups on behalf of the customer.
• Cross-reference products and select part numbers based on customer specifications.
• Participate in Continuous Improvement initiatives to promote and drive efficiency and service improvements within CX.

Kenntnisse

Customer service

Communication skills

Office software

Tools

ERP systems

Knowledge management platforms

CRM software

Jobbeschreibung

Werner Electric Supply Company, based in Appleton, WI, seeks a Customer Experience Specialist to handle daily customer requests and act as a liaison with Sales to ensure an excellent experience.

You will manage inquiries by phone, email, and website; collaborate with Sales, Product, Pricing, Purchasing, Operations, and Financial Services to coordinate activity and customer communications. This role supports continuous improvement and growth.