Employee Navigator Customer Service Analyst

Brown & Brown, Inc.; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Analyst, where you will play a vital role in supporting customer websites and ensuring software tools function effectively. This position offers a unique opportunity to develop your skills in software implementation and customer service while contributing to a culture that values integrity and teamwork. With a focus on health and benefits products, you will help improve customer retention and satisfaction. If you are driven, disciplined, and passionate about making a difference, this role is perfect for you.

Benefits

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Mental Health Services

Preferred Partner Discounts

Qualifications

• 1-3 years of experience in software implementation and customer service.
• Proficient in using MS Office Suite and troubleshooting software issues.

Responsibilities

• Support low to moderate complexity customer websites and troubleshoot issues.
• Conduct quality assurance on site builds and assist with implementation.

Skills

Customer Service

Software Implementation

Troubleshooting

MS Office Suite

Root Cause Analysis

Education

Associate’s Degree

Bachelor’s Degree

Tools

Employee Navigator

Third Party Software

Job description

Employee Navigator Customer Service Analyst page is loaded

Employee Navigator Customer Service Analyst

Apply remote type Remote locations Remote - USA time type Full time posted on Posted 2 Days Ago job requisition id R25_0000001632

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is Seeking an Employee Navigator Customer Success Analyst to join our growing team.

The Customer Success Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. With assistance, the incumbent is responsible for carrying out various aspects of that software implementation process, including needs analysis, configuration, testing, training, and presentation of the software to customers and/or their employees, as well as post-implementation support

How You Will Contribute

• Support new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with Customer Success Specialist to learn quality assurance basics and assist Implementation Analyst with development low to moderate complexity sites.
• Proficient ability to follow and interpret established SOPs and execute assigned duties.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Anticipates and responds to customer support questions as assigned and working directly with customers, as requested.
• Participate in customers meetings, as needed.
• Follow department guidelines, policies and procedures, including professional development.
• Pursues a course of personal, professional development.
• All other duties as assigned.

Licenses and Certifications:

• Licensure in Life and Health Insurance

Skills & Experience to Be Successful

• Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience

• 1-3 years of applicable software and implementation experience
• Proficient with MS Office Suite
• Experience working with personal applications

1-3 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors

Pay Range

$50,000 - $60,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

About Us

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.