Employee Housing Operations Lead

Alterra; Winter Park (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Free season pass to Winter Park andall

Discounted friends & family tickets

Medical, dental, vision, life, paidPar

401(k) plan with 100% company match -

Mental health resources for all

Food & beverage and retail discounts

Onsite employee childcare

Discounted equipment rentals, pro-deal

Job summary

Alterra's Winter Park Resort seeks an Employee Housing Assistant Manager to oversee daily administrative housing operations, coordinating resident needs, and ensuring housing policies are followed. This role serves as a central hub between residents, housing staff, maintenance, and other departments.

Key duties include supervising the admin team, developing SOPs, and supporting payroll and housing-related financial processes. Strong supervisory and budgeting experience are preferred.

Qualifications

• Minimum two years in a supervisory position.
• Experience in conflict resolution and managing challenging situations.
• 2-3 years of experience developing and managing a department budget.
• Property management experience desirable.
• Proficient in MS Office and Excel.

Responsibilities

• Oversee move-in and move-out processes for employees and approved non-employees, including assignment coordination, key distribution, unit readiness, and documentation review.
• Monitor daily system activity and housing workflows to ensure tasks are completed accurately and on time.
• Coordinate with Recruiting and hiring managers to understand workforce plans and housing needs.
• Manage scheduling and task assignment for the administrative team and ensure daily housing office operations.
• Use Rent Manager, RTP, and DNA Fusion/Engage to maintain records and run occupancy, revenue, and deposits reports.
• Support payroll deductions and housing payments in coordination with HR payroll partners.
• Review move-out inspection reports and coordinate with maintenance to resolve discrepancies.
• Assist with tracking housing-related expenses and financial reporting.
• Respond to resident housing concerns and support resolution with appropriate departments.
• Serve as point of contact for HOAs and attend meetings as needed.
• Manage key and access control processes.
• Provide coaching and development support to administrative staff.
• Develop SOPs and housing workflows to ensure compliance and operational clarity.
• Oversee mail tracking and parking compliance processes.
• Assist with donated items and resident-provided resources intake and placement.

Skills

Time management

Oral and written communication

Conflict resolution

Supervisory experience

Budget management

Education

High School diploma

College degree

Tools

MS Office

Excel

Job description

Alterra's Winter Park Resort seeks an Employee Housing Assistant Manager to oversee daily administrative housing operations, coordinating resident needs, and ensuring housing policies are followed. This role serves as a central hub between residents, housing staff, maintenance, and other departments.

Key duties include supervising the admin team, developing SOPs, and supporting payroll and housing-related financial processes. Strong supervisory and budgeting experience are preferred.