Employee Health & Benefits Account Associate

Marsh; Lexington (KY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K with company match

Company-paid life and disability

Generous paid time off

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Networking groups

Tuition reimbursement and professional

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh in Lexington, KY is seeking an Employee Health & Benefits Account Associate to support client relationships and administer health and benefits programs. You will help manage enrollment, respond to inquiries, and coordinate with carriers to ensure smooth service delivery.

The role emphasizes data accuracy, reporting, compliance with ERISA/HIPAA/ACA, and collaboration with the Client Manager. A Bachelor's in business or related field and MS Office proficiency are preferred; Life license

Qualifications

• Bachelor's degree preferred in business or HR-related field.
• Experience in employee benefits, insurance, or account management is a plus.
• Strong organizational skills and attention to detail.
• Excellent written, communication, and interpersonal skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Knowledge of health and benefits regulations is a plus.
• Life & Health license or ability to obtain within 90 days.

Responsibilities

• Client Support: Respond to inquiries and manage client relationships.
• Account Management: Assist in administering employee health and benefits programs.
• Data Management: Maintain accurate client records and enrollment documents.
• Reporting: Prepare analyses of benefits utilization and trends.
• Compliance: Ensure programs meet ERISA, HIPAA, and ACA requirements.
• Communication: Coordinate with clients, carriers, and internal teams.
• Training and Education: Support training sessions on benefits programs.
• Project Support: Contribute to open enrollment, renewals, and vendor management.
• Administrative Support: Prepare enrollment guides and manage routine plan administration tasks.
• Problem Resolution: Address claims issues and general client correspondence.
• File Management: Conduct filing and document management in agency systems.

Skills

Client relationship management

Organizational skills

Written and verbal communication

MS Office proficiency

Independent and team work

Regulatory knowledge ERISA/HIPAA/ACA

Problem solving

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Tools

Microsoft Office Suite

Job description

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Account Associate at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Nashville, TN or Lexington, KY office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Employee Health & Benefits Account Associate , you will:

• Client Support: Assist in managing client relationships by responding to inquiries, providing information on health and benefits plans, and addressing any issues that arise.
• Account Management: Support the Client Manager in the administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Data Management: Maintain accurate client records and documentation, including enrollment forms, plan summaries, and compliance materials.
• Reporting: Prepare and analyze reports related to employee benefits utilization, claims, and trends to assist in strategic planning and decision‑making.
• Compliance: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Communication: Facilitate communication between clients, insurance carriers, and internal teams to ensure smooth operations and timely resolution of issues.
• Training and Education: Assist in the development and delivery of employee training sessions on benefits programs and changes.
• Project Support: Participate in special projects related to employee benefits, including open enrollment, plan renewals, and vendor management.
• Administrative Support: Assist with gathering appropriate client information for marketing and implementing new and renewal business, creating spreadsheets and presentations for prospect/renewal meetings, preparing enrollment guides/packets for on‑site enrollment meetings, and handling routine plan administration tasks (e.g., new enrollees, changes, and terminations).
• Problem Resolution: Assist with any claim and plan administration problems/issues and basic correspondence with clients and companies once the agent license is obtained.
• File Management: Conduct filing, file set‑up, and file maintenance in Agency Management and Imaging Systems.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
• Previous experience in employee benefits, insurance, or account management is a plus.
• Strong organizational skills and attention to detail.
• Excellent written, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Knowledge of health and benefits regulations is a plus.
• Ability to research and analyze problems independently.
• A shared commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability.
• Must have Life & Health license or obtain within 90 days of employment

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well‑being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company‑paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE