Employee Experience HR Support Specialist

Insperity; Houston (TX); On-site; USD 56,775 - 63,650; Full time

Job summary

Insperity is seeking an HR Support professional to act as a primary point of contact for employees, leaders, and alumni. You will handle inquiries related to payroll, benefits, and HR policies, ensuring professional and confidential interactions.

Responsibilities include responding across channels, documenting cases, and collaborating with HR partners to resolve issues while promoting self-service options. Travel up to 5% is noted in the posting.

Qualifications

• High School Diploma or equivalent.
• Two to four years of experience in a related role (HR, Benefits, Payroll) is required.

Responsibilities

• Responds to requests/inquiries from customers and executes key tasks and activities in accordance with defined procedures and guidelines.
• Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed corporate employee expectations.
• Escalates complex or HR Counterpart specific cases to internal resources for further research and resolution.
• Receives inbound inquiries via multiple channels (phone, email, case management, chat, etc.), clarifies the request and assists in the resolution.
• Documents all cases in the case management application.
• Partners with HR Counterparts to ensure all escalated issues are resolved and service levels met.
• Takes ownership of all assigned tasks, initiatives, and inquiries and ensures that they are resolved/completed efficiently.
• Assists and encourages employees to make effective use of self-service options, empowering them to solve inquiries.
• Processes employee changes in the Workday HR system.
• Ensures compliance with CHR policies and procedures.

Education

High School Diploma or equivalent

Bachelor’s Degree in Human Resources or Business Administration

Job description

Insperity is seeking an HR Support professional to act as a primary point of contact for employees, leaders, and alumni. You will handle inquiries related to payroll, benefits, and HR policies, ensuring professional and confidential interactions.

Responsibilities include responding across channels, documenting cases, and collaborating with HR partners to resolve issues while promoting self-service options. Travel up to 5% is noted in the posting.