MyHR Help Specialist

Insperity; Houston (TX); On-site; USD 56,775 - 63,650; Full time

Job summary

Insperity is seeking an HR Support professional to act as a primary point of contact for employees, leaders, and alumni. You will handle inquiries related to payroll, benefits, and HR policies, ensuring professional and confidential interactions.

Responsibilities include responding across channels, documenting cases, and collaborating with HR partners to resolve issues while promoting self-service options. Travel up to 5% is noted in the posting.

Qualifications

• High School Diploma or equivalent.
• Two to four years of experience in a related role (HR, Benefits, Payroll) is required.

Responsibilities

• Responds to requests/inquiries from customers and executes key tasks and activities in accordance with defined procedures and guidelines.
• Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed corporate employee expectations.
• Escalates complex or HR Counterpart specific cases to internal resources for further research and resolution.
• Receives inbound inquiries via multiple channels (phone, email, case management, chat, etc.), clarifies the request and assists in the resolution.
• Documents all cases in the case management application.
• Partners with HR Counterparts to ensure all escalated issues are resolved and service levels met.
• Takes ownership of all assigned tasks, initiatives, and inquiries and ensures that they are resolved/completed efficiently.
• Assists and encourages employees to make effective use of self-service options, empowering them to solve inquiries.
• Processes employee changes in the Workday HR system.
• Ensures compliance with CHR policies and procedures.

Education

High School Diploma or equivalent

Bachelor’s Degree in Human Resources or Business Administration

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

MyHR Employee Support

( Open to candidates in Kingwood, TX & Madison, WI)

This position is responsible for serving as a primary point of contact for all Insperity employees, leaders, and alumni. This position is responsible for processing and responding to corporate employee inquiries and providing knowledge about company policies and/or procedures including payroll and benefits/leaves of absence. Ensures all employee interactions are conducted in a professional and confidential manner while striving to provide superior employee experiences.

Responsibilities

• Responds to requests/inquiries from customers and executes key tasks and activities in accordance with defined procedures and guidelines.
• Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed corporate employee expectations.
• Escalates complex or HR Counterpart specific cases to internal resources (e.g., Senior Corporate HR Representatives, Subject Matter Experts (SME)’s, Centers of Excellence (COE)’s, Employee Relations Advisors (ERA)’s, HR Business Partners (HRBP)’s, Worksite Operations) for further research and resolution.
• Receives inbound inquiries via multiple channels (e.g., phone, email, case management, chat, etc.), clarifies the request and assists in the resolution.
• Documents all cases in the case management application.
• Partners with HR Counterparts (e.g., Health & Welfare, Corporate Payroll, HR Compliance) to ensure all escalated issues are resolved and service levels met.
• Takes ownership of all assigned tasks, initiatives, and inquiries and ensures that they are resolved/completed efficiently and with a superior level of quality.
• Assists and encourages employees to make effective use of self-service options, empowering them to solve inquiries.
• Processes employee changes in the Workday HR system.
• Ensures compliance with CHR policies and procedures.
• Works to continuously improve and be adaptable to changes as they occur.
• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant experiences.
• Brings forth and identifies potential areas of improvement where there may be a gap in a defined policy or process.
• Responds to internal and external information/records requests in partnership with Legal department.
• Aspires to and practices the Corporate HR department mission to engage strategically with leaders and employees to serve the company culture, grow the business, and make a difference in our communities

Qualifications

• High School Diploma or equivalent is required. Bachelor’s Degree in Human Resources or Business Administration is preferred.
• Two to four years of experience in a related role (HR, Benefits, Payroll) is required.

Travel: Up to 5%

Insperity provides a reasonable compensation range for each posted role in accordance with applicable pay‑transparency laws. Actual compensation is influenced by a variety of job‑related factors, including skills, experience, and geographic location.

The compensation range for this position, representing the pay span across all locations where this role may be filled is

Pay transparency range: $56,775 - $63,650

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.