Employee Experience & Engagement Specialist

University Support Services, LLC; Englewood (CO); On-site; USD 65,000 - 75,000; Full time

Job summary

University Support Services, LLC in Englewood, CO, seeks a Specialist, Human Resources to foster a positive workplace, provide frontline employee relations guidance, and support manager effectiveness across HR COEs. The role drives engagement and wellness programs while supporting manager enablement and HR communications.

The position collaborates with multiple HR functions to enhance the employee experience, manage HR portal content, and ensure consistent policy application.

Qualifications

• 3-5+ years of Human Resources experience, including 3-5 years of Employee Relations experience (required)
• Bachelor degree required
• Strong communication skills
• Experience in higher education or health care settings preferred
• Experience supporting an international and/or shared service organization is a plus
• Experience with SharePoint and Microsoft 365
• Experience with HRIS, preferably Workday
• Experience using AI to enhance HR programs, processes, and communication
• Strong project management and stakeholder management capabilities

Responsibilities

• Serve as a first point of contact for employee and manager questions regarding HR policies, procedures, and workplace concerns.
• Provide guidance on routine employee relations matters while escalating complex or sensitive issues to HR Business Partners or Employee Relations leaders.
• Support documentation, case tracking, and follow-up activities as needed.
• Help ensure consistent application of HR policies and practices.
• Identify trends and recurring employee concerns through discussions, surveys and exit interviews and share insights with HR leadership.
• Support the design, coordination, and execution of employee engagement and culture initiatives.
• Lead and administer employee wellness and wellbeing programs for RVU.
• Partner with HR leadership to support culture-building efforts and recognition programs.
• Assist with employee events, engagement campaigns, and employee experience initiatives.
• Collect and analyze employee feedback to identify opportunities for continuous improvement.
• Support action planning related to engagement survey results.
• Participate on various committees representing HR
• Collaborate with Talent Acquisition, Learning & Development, Total Rewards, People Operations, Employee Relations, and HR Business Partners.

Skills

HR experience

Communication skills

Education

Bachelor degree

Tools

SharePoint

Microsoft 365

HRIS

Workday

Job description

University Support Services, LLC in Englewood, CO, seeks a Specialist, Human Resources to foster a positive workplace, provide frontline employee relations guidance, and support manager effectiveness across HR COEs. The role drives engagement and wellness programs while supporting manager enablement and HR communications.

The position collaborates with multiple HR functions to enhance the employee experience, manage HR portal content, and ensure consistent policy application.