Employee Development Manager

ThrillHouse; Marion (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

ThrillHouse in Marion, Illinois is seeking an organized Employee Development Manager to design and oversee training programs across venue teams, enhancing guest service and operations.

You will partner with Human Resources and department managers to onboard new hires, coach ongoing development, track training metrics, and maintain records that reflect continuous improvement and a culture of service.

Qualifications

• Experience designing and delivering employee training programs.
• Strong communication, coaching, and presentation abilities.
• Ability to tailor instruction to diverse learners and provide constructive feedback.
• Proficient with email, spreadsheets, and training systems.
• Maintain discretion with employee information.

Responsibilities

• Design and maintain training programs for all ThrillHouse departments.
• Coordinate onboarding and ensure consistent, high-quality training across teams.
• Create training guides, checklists, and job aids that reflect approved procedures.
• Lead engaging individual and group training through demonstrations, hands-on practice, and coaching.
• Train employees on guest service, professional communication, teamwork, and service recovery.
• Coordinate role-specific instruction with department managers and designated trainers.
• Reinforce approved safety procedures, emergency protocols, and required training with appropriate leaders.
• Observe employee performance and gather manager feedback to identify coaching and development needs.
• Collaborate with department managers and Human Resources to align training with business goals.
• Maintain training schedules and accurate records of attendance, completion, and skill assessments.
• Track training metrics, gather feedback, and report program effectiveness to senior leadership.
• Update materials as procedures change and support a positive culture of service, accountability, and growth.

Skills

Training experience

Hospitality

Presentation skills

Communication

Coaching

Organization

Procedural instruction

Tools

Email systems

Spreadsheets

Presentation tools

Training platforms

Job description

Benefits:

• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• Dental insurance


• Employee discounts

JOB DESCRIPTION / MARION, ILLINOIS

Build confidence. Develop talent. Elevate the guest experience.

ThrillHouse is seeking an organized, engaging Employee Development Manager to help our people succeed. This role creates consistent learning experiences, prepares new employees for their responsibilities, and supports ongoing development across venue teams.

Position Summary

Design, implement, and oversee training programs that support ThrillHouse operations and guest service standards. Partner with department managers and Human Resources to identify training needs, coordinate onboarding, and provide practical coaching that builds employee confidence and improves performance.

Key Responsibilities

• Design and maintain training programs for all ThrillHouse departments, tailored to each team’s responsibilities.


• Coordinate new employee onboarding and ensure consistent, high-quality training across teams.


• Develop training guides, checklists, presentations, and job aids that reflect approved procedures.


• Lead engaging individual and group training through demonstrations, hands‑on practice, and coaching.


• Train employees on guest service, professional communication, teamwork, and service recovery.


• Coordinate role‑specific instruction with department managers and designated trainers.


• Reinforce approved safety procedures, emergency protocols, and required training with appropriate leaders.


• Observe employee performance and gather manager feedback to identify coaching and development needs.


• Collaborate with department managers and Human Resources to align training with business goals.


• Maintain training schedules and accurate records of attendance, completion, and skill assessments.


• Track training metrics, gather feedback, and report program effectiveness to senior leadership.


• Update materials as procedures change and support a positive culture of service, accountability, and growth.

Qualifications

Experience in employee training, onboarding, hospitality, customer service, or team leadership preferred. Strong presentation, communication, organization, and coaching skills. Ability to explain procedures clearly, adapt instruction to different learning needs, and provide constructive feedback. Comfortable using email, spreadsheets, presentation tools, and training systems. Maintain discretion with employee information.

Schedule and Work Environment

Flexible availability, including evenings, weekends, and occasional holidays to support employee schedules and event operations. Work includes office tasks, classroom‑style instruction, and hands‑on training throughout the venue, with periods of standing and walking. Essential functions may be performed with or without reasonable accommodation.

What Success Looks Like

New employees feel prepared and supported. Training is consistent, practical, and documented. Managers see stronger skills and follow‑through, and guests receive welcoming, knowledgeable service across ThrillHouse.